Housing Choice Voucher administration is one of the most process-intensive functions a PHA manages — yet most agencies still rely on manual workflows, fragmented data, and reactive decision-making. The El Paso Housing Authority has changed that. By deploying 8AI, its proprietary AI-based housing operations platform, the El Paso Housing Authority has transformed HCV administration through intelligent automation, real-time compliance monitoring, and data-driven case management. In this session, Gerald Cichon and his team share how AI is reducing administrative burden, accelerating lease-up, and improving housing outcomes — and what other PHAs can learn from the El Paso Housing Authority’s AI implementation journey.
Presenters:
Gerald Cichon
CEO, El Paso Housing Authority
Patrita Cummings
Operation Management Executive, Blue Flame Group
Melanie Ronquillo
HCV Director, El Paso Housing Authority
Wojciech Krupa
Chief Technology Officer, Respondit.AI