Join NAHRO on Tuesday, August 12, 1:30 - 2:30 p.m. Eastern for a free webinar tailored to small public housing authorities! Led by industry expert Craig Patterson, CEO of Patterson & Associates Consulting, LLC, this session will clarify the differences between Artificial Intelligence (AI) and Intelligent Automation (IA), demonstrate how these tools are already improving PHA operations, […]
Description The Housing Opportunity through Modernization Act (HOTMA) has made a myriad of changes to the Housing Choice Voucher Program and Public Housing. This class will view HOTMA from the lens of how it affects different program aspects from a micro and macro level. We will review the optional and required policy decisions PHA’s will […]
Description: Are you responsible for maintaining and preserving affordable housing or managing a maintenance program? Do you manage maintenance staff, inspections, work orders, inventory or more? If so, this training is for you. Regardless of housing type, managing staff, budgets and outcomes is a challenging job. We want to help you successfully manage your maintenance […]
Description Embark on a journey through the Public Housing (PH) program, a federal initiative supporting over 2.3 million American families—a cornerstone in low-income housing assistance. Join us to delve into program essentials: selection, occupancy, eligibility, income, and rent calculation. Tailored for new or newer eligibility workers, this foundational training ensures a comprehensive grasp of regulatory guidance […]
Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients, but also improves workplace morale, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills […]
Description Portability in the HCV program refers to the process through which a family can transfer or port, their rental subsidy to another housing agency. In this class, we will delve into the nuances of portability and the roles the initial, receiving and family play in this process. We will review the various requirements and […]
Description This training focuses on Fair Housing laws and regulations for Assisted Housing Programs, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes, program specific requirements, best practices, complaints and resolutions, ADA/504 standards, and reasonable accommodation requests, and […]
Description The role of the Public Housing Manager (PHM) is complex and challenging. The asset management model added new levels of responsibility and accountability for asset and property managers. Whether you’re a new or experienced property/asset manager, you’ll leave with a strong foundation for your asset and public housing management. Topics include asset management and […]
Description This training will encompass client assessment, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in the Individual Training and Services Plan. We will discuss strategies to effectively engaging with participants through active listening exercises, skills and learning. We will focus on […]
