Description: Part 1: Participants will learn how our brains think and the shortcuts it takes to keep us on track. You will be introduced to the concept of implicit and cognitive bias and how it can lead to biased and privileged systems. Part 2: Participants will look at how privilege and bias impact design, implementation, […]
Description: Are you new to affordable housing or looking to build the technical skills you need to lead your agency? Leading a housing agency is a challenging and rewarding job but if you’re new to the industry, changing agencies or promoting from program management, this class will help you get up to speed so much […]
Description: This training will encompass client assessment, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in the Individual Training and Services Plan. We will discuss strategies to effectively engaging with participants through active listening exercises, skills and learning. We will focus on […]
Description: This training focuses on Fair Housing laws and regulations for Assisted Housing Programs, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes, program specific requirements, best practices, complaints and resolutions, ADA/504 standards, and reasonable accommodation requests, and […]
Description: This session is designed for housing agency staff who are responsible for developing, updating, and implementing program policies. It provides a high-level overview of the Housing Opportunity Through Modernization Act (HOTMA) as a whole, with a focus on understanding the regulatory changes and making informed decisions about agency policies. While the content is primarily […]
Description: Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients, but also improves workplace morale, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the […]
Description: Portability in the HCV program refers to the process through which a family can transfer or port, their rental subsidy to another housing agency. In this class, we will delve into the nuances of portability and the roles the initial, receiving and family play in this process. We will review the various requirements and […]
Description: There are many training courses that focus on regulations, policies, and procedures. What has been missing (and what is often asked for) is a “how to” training with opportunities for skill building and here it is! To bridge this gap, this course has been designed by and for service coordinators including FSS, ROSS, Continuum […]
Description: Are you responsible for maintaining and preserving affordable housing or managing a maintenance program? Do you manage maintenance staff, inspections, work orders, inventory or more? If so, this training is for you. Regardless of housing type, managing staff, budgets and outcomes is a challenging job. We want to help you successfully manage your maintenance […]
Description: Maintaining a procurement program that complies state law and federal regulations can be challenging. It requires an understanding of the regulations, laws and agency policies as well how to manage contracts awarded by the agency. This training will cover procurement standards, methods of procurement, HUD required regulatory documents, types of contracts, roles and responsibilities […]
