Using AI to Understand Community Needs

Agentic AI and longitudinal population insight can help shift housing agencies from static community assessments toward dynamic, evidence-based decisions about resident needs, service gaps, and resource allocation. This session connects AI-enabled analytics, including guided workflows and predictive signals, to mapping where need outstrips accessible services and prioritizing outreach responsibly. Attendees learn how household- and neighborhood-level indicators support targeted, efficient housing and community development strategies; where human judgment and program rules must lead; and practical steps for privacy, documentation, and turning insight into investment and operational plans.

Session presented in partnership with Deloitte.

Moderator:
Blain Anderson
Manager, Deloitte

Panelists:
Anu Bulusu Ph.D.
Chief Data Scientist, Deloitte

Maiki Paul
Product Manager, Deloitte

Lydia Murray
Managing Director, Deloitte