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X-WR-CALNAME:The National Association of Housing and Redevelopment Officials (NAHRO)
X-ORIGINAL-URL:https://staging.nahro.org
X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250729T130000
DTEND;TZID=America/New_York:20250807T170000
DTSTAMP:20250514T190519Z
CREATED:20250514T190442Z
LAST-MODIFIED:20250514T190519Z
UID:47910-1753794000-1754586000@staging.nahro.org
SUMMARY:Public Housing Manager (PHM)
DESCRIPTION:The role of the Public Housing Manager (PHM) is complex and challenging.  The asset management model added new levels of responsibility and accountability for asset and property managers.   \nWhether you’re a new or experienced property/asset manager\, you’ll leave with a strong foundation for your asset and public housing management.  Topics include asset management and preservation\, occupancy\, operations\, property finances\, Public Housing Assessment System (PHAS)\, and resident relations. \nAfter completing this training\, participants will be able to:\n-Recognize the primary roles and responsibilities of today’s PHM\n-Identify requirements and options for structuring your team\, maximizing revenue\, monitoring your budget and improving day to day operations\n-Discover strategies to improve your PHAS scores by understanding PHAS indicators and scoring criteria\n-Manage key occupancy functions including screening\, marketing\, lease enforcement\, maintenance\, rent collections\, eligibility and resident relations\n-Identify ongoing and preventative maintenance issues and actively work to preserve your assets while also improving your PHAS scores\n-Effectively supervise and manage their employees
URL:https://staging.nahro.org/event/public-housing-manager-phm-5/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250804T130000
DTEND;TZID=America/New_York:20250807T160000
DTSTAMP:20250514T190930Z
CREATED:20250514T190930Z
LAST-MODIFIED:20250514T190930Z
UID:47912-1754312400-1754582400@staging.nahro.org
SUMMARY:Commissioners' Fundamentals
DESCRIPTION:This training will provide you with a strong foundation for your work as a housing commissioner. The commissioner’s role is complex and can be daunting at times. We hope you will join us as we explore the roles and responsibilities of housing commissioners. \nParticipants will also discover that the commissioner role is multi-faceted; commissioners are advocates\, leaders\, team builders and strategists. You’ll also learn the intricacies of board-staff relationships and boundaries\, and review the principles and strategies of board governance\, as well as some of the oversight functions of the board. \nCommissioner Fundamentals is one of two NAHRO courses required to obtain your NAHRO Commissioners Certification.  Becoming a NAHRO Certified Commissioner is a great way to show your commitment to becoming a knowledgeable\, engaged and ethical leader in your organization. Ethics for Commissioners is the other course you’ll want to complete to apply for your certification. \nAfter completing this training\, participants will be able to:\n-Identify and understand your role and responsibilities as a commissioner.\n-Understand and apply the principles of board governance.\n-Define the commissioner’s role in agency policies.\n-Describe the commissioner’s role in the oversight and monitoring of agency finances.\n-Explore the boundaries and relationship between commissioners and the Executive Director\n-Establish an ethical workplace environment and set ethical standards for the agency.\n-Advocate for the affordable housing needs in your community
URL:https://staging.nahro.org/event/commissioners-fundamentals-8/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250811T130000
DTEND;TZID=America/New_York:20250815T160000
DTSTAMP:20250514T191602Z
CREATED:20250514T191602Z
LAST-MODIFIED:20250514T191602Z
UID:47914-1754917200-1755273600@staging.nahro.org
SUMMARY:Procurement and Contract Management
DESCRIPTION:Maintaining a procurement program that complies state law and federal regulations can be challenging. It requires an understanding of the regulations\, laws and agency policies as well how to manage contracts awarded by the agency. This training will cover procurement standards\, methods of procurement\, HUD required regulatory documents\, types of contracts\, roles and responsibilities of the contracting officer\, procurements that require HUD approval\, documenting procurement actions\, price and cost analysis\, Section 3 as well as doing business with MBE\, WBE\, and Resident Owned Businesses. Procurement and contracts can be high-risk areas for your agency. This training will help you ensure your procurement efforts and contracts are effective\, competitive and compliant. \nAfter completing this training\, participants will be able to:\n-Apply basic procurement requirements to administer a compliant program\n-Conduct fair and competitive procurements\n-Effectively plan for your agency’s procurement and contract needs\n-Understand and comply with Section 3 requirements\n-Identify best practices for documentation and contract filing systems\n-Effectively administer your contracts to ensure your agency maximizes its dollars and resources\n-Provide Tips on How to Ensure Quality Work\n-Provide Tips on How to Timely and Effectively Expend Funds\n-Provide Tips on How to Prepare Plans and Specs That Meet the Needs of the PHA\n-Provide Tips of How to Effectively Manage Contracts\n-Create an Opportunities to Network
URL:https://staging.nahro.org/event/procurement-and-contract-management-7/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250811T130000
DTEND;TZID=America/New_York:20250815T170000
DTSTAMP:20250604T155847Z
CREATED:20250604T145139Z
LAST-MODIFIED:20250604T155847Z
UID:48056-1754917200-1755277200@staging.nahro.org
SUMMARY:Family Self-Sufficiency
DESCRIPTION:Description\nThe Family Self Sufficiency (FSS) program is an amazing program designed to enable PHA participants to achieve economic independence by leveraging public and private resources.  \nIn this training we will view the program from all perspectives starting from the regulations that are the foundation of the program and the Action Plan\, which provides the administrative framework for the program. We will explore the program through the lens of a case manager who runs the program\, delving into the role of the program partners\, the supports from the PHA/Agency\, the Program Coordinating Committee\, accounting and the community.   \nWe’ll work on our motivational interviewing skills and explore goal setting techniques to   \nBuild your interviewing skills and completing the Individual Training and Services Plan (ITSP)\, calculating escrow\, evaluating your programs success and understanding reporting requirements.   \nYou will also acquire the skills and knowledge needed to develop and support a compliant\, successful and innovative FSS program. This training is compliant and updated to the recent FSS Final Rule and potential HOTMA impacts. \nObjectives\nAfter completing this training\, participants will be able to:   \nImplement best practices in case management techniques\, including identifying individual participant needs\, goal setting and determining when to create the Individual Training and Service Plan (ITSP)\nUnderstand and execute the Contract of Participation\nAssess your FSS Program Action Plan and its required elements\nLearn different marketing techniques and strategies to encourage FSS family participation.\nIdentify strategies to design and develop an FSS program to meet the needs of your participants\nCorrectly execute the FSS Contract of participation and accurately calculate escrow credits\nUnderstand and apply the requirements for graduation and Portability rules\nImportance of program supports and their role: Program Coordinating Committee\, accounting and the community\nUnderstand the requirements of HCV Homeownership and the potential connection to the FSS Program.\nObtain a basic understanding of rent calculation\nAccurately execute FSS Contract of Participation.\nImplement program reporting requirements\nEvaluate your programs success
URL:https://staging.nahro.org/event/family-self-sufficiency-6/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250812T133000
DTEND;TZID=America/New_York:20250812T143000
DTSTAMP:20250801T142119Z
CREATED:20250801T141614Z
LAST-MODIFIED:20250801T142119Z
UID:48810-1755005400-1755009000@staging.nahro.org
SUMMARY:AI for Small Housing Agencies
DESCRIPTION:Join NAHRO on Tuesday\, August 12\, 1:30 – 2:30 p.m. Eastern for a free webinar tailored to small public housing authorities! Led by industry expert Craig Patterson\, CEO of Patterson & Associates Consulting\, LLC\, this session will clarify the differences between Artificial Intelligence (AI) and Intelligent Automation (IA)\, demonstrate how these tools are already improving PHA operations\, and guide you in identifying practical use cases within your agency. You’ll also learn how to avoid common pitfalls and gain a clearer path to developing your own AI readiness strategy.
URL:https://staging.nahro.org/event/ai-for-small-housing-agencies/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250814T133000
DTEND;TZID=America/New_York:20250814T140000
DTSTAMP:20250811T204635Z
CREATED:20241220T191834Z
LAST-MODIFIED:20250811T204635Z
UID:45389-1755178200-1755180000@staging.nahro.org
SUMMARY:Housing Update from Washington | Senate FY26 THUD Appropriations Bill
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-34/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250818T130000
DTEND;TZID=America/New_York:20250821T160000
DTSTAMP:20250604T160457Z
CREATED:20250604T160457Z
LAST-MODIFIED:20250604T160457Z
UID:48064-1755522000-1755792000@staging.nahro.org
SUMMARY:HOTMA: An In-Depth Review of Programmatic Changes
DESCRIPTION:Description\nThe Housing Opportunity through Modernization Act (HOTMA) has made a myriad of changes to the Housing Choice Voucher Program and Public Housing.   \nThis class will view HOTMA from the lens of how it affects different program aspects from a micro and macro level. We will review the optional and required policy decisions PHA’s will need to make to be in compliance with HOTMA.   \nWe will provide scenarios on how HOTMA will be changing the way we calculate\, adjust and determine income and eligibility.   \nThis course focuses on the following 3 sections of HOTMA:  \nSection 102 – Income Reviews\nSection 103 – Over-Income Tenants of Public Housing (in effect)\nSection 104 – Asset Limitations\nObjectives\nAfter completing this training\, participants will be able to:  \nIdentify regulatory changes in eligibility and annual income for applicants and participant families\nUnderstand where the program has changed\nDetermine Administrative Plan/ACOP/Tenant Selection Plan Revisions to existing and new policies\nUpdate knowledge on what is considered income and what is excluded\nIdentify changes in allowances at initial\, new admission\, interim and annual re-examination\nOperationalize the phase-in and hardship clauses built within the changes to limit impacts on families\nObtain knowledge on when to process interim re-examinations and determine the effective dates.\nReview the various circumstance with the non-interim reexamination code should be utilized\nRefresh knowledge on the student rule\nPre-emptively celebrate the end of EID which is within 2 years of the final rule\nApply the asset limits to your program at new admission and re-examinations\nUnderstand and apply the updated Income Limits in Public Housing\nUphold the HCV/PH/Multi-family program and regulations to the highest standards\nUnderstand the impacts of HOTMA on their program\nApply the new HOTMA rules to their program\nProcess interim and annual re-examinations accurately\nMaintain program compliance
URL:https://staging.nahro.org/event/hotma-an-in-depth-review-of-programmatic-changes-6/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250825T130000
DTEND;TZID=America/New_York:20250828T160000
DTSTAMP:20250801T133257Z
CREATED:20250801T133257Z
LAST-MODIFIED:20250801T133257Z
UID:48804-1756126800-1756396800@staging.nahro.org
SUMMARY:How to Effectively Manage Your Maintenance Program
DESCRIPTION:Description:\nAre you responsible for maintaining and preserving affordable housing or managing a maintenance program? Do you manage maintenance staff\, inspections\, work orders\, inventory or more? If so\, this training is for you.  \nRegardless of housing type\, managing staff\, budgets and outcomes is a challenging job.  We want to help you successfully manage your maintenance program and meet your agency’s expectations.  This training is not specific to any housing program\, or funding source\, instead focusing on key areas and strategies for efficient and effective maintenance operations.  \nProactively\, effectively\, and efficiently managing your maintenance program is key to preserving housing assets\, ensuring compliance\, and meeting your organization’s strategic goals\, regardless of program or subsidy type.   \nThis training will provide Maintenance Supervisors\, Property Managers\, Lead Maintenance Technicians and other key staff with the essential knowledge and skills to identify property goals and needs\, ensure preventative maintenance is performed\, manage day-to-day operations\, supervise and train employees\, and create and implement effective maintenance and emergency plans.   \nIf you manage a maintenance program for Public Housing or a mix of Public Housing and other housing programs\, we recommend you register for the ”Managing Public Housing Maintenance” training\, which will include everything covered in this training along with Public Housing specific information. \nObjectives:\nAfter completing this training\, you’ll be able to:    \nAssess your real estate portfolio\, plan for asset replacement and develop a budget and strategies to meet owner goals\nDevelop property level maintenance plans and key performance indicators\nIdentify primary roles and responsibilities of maintenance supervisors and managers\nIdentify the skills necessary for effective maintenance program management\nRecognize and apply strategies for effective employee supervision\nIdentify and prioritize key maintenance functions and recognize their impact on asset preservation\nDemonstrate the ability to assess and prioritize property needs; to develop a plan\, with SMART (specific\, measurable\, achievable\, realistic\, timeframe) goals to effectively manage and maintain high quality housing assets
URL:https://staging.nahro.org/event/how-to-effectively-manage-your-maintenance-program-5/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250826T130000
DTEND;TZID=America/New_York:20250904T170000
DTSTAMP:20250604T161347Z
CREATED:20250604T161347Z
LAST-MODIFIED:20250604T161347Z
UID:48066-1756213200-1757005200@staging.nahro.org
SUMMARY:Public Housing Occupancy\, Eligibility\, Income\, and Rent Calculation
DESCRIPTION:Description\nEmbark on a journey through the Public Housing (PH) program\, a federal initiative supporting over 2.3 million American families—a cornerstone in low-income housing assistance. Join us to delve into program essentials: selection\, occupancy\, eligibility\, income\, and rent calculation. Tailored for new or newer eligibility workers\, this foundational training ensures a comprehensive grasp of regulatory guidance shaping the Public Housing program.  \nImmerse yourself in case scenarios and exercises designed to hone your skills\, fostering program compliance\, error reduction\, and HUD findings avoidance in compliance audits. Completion of this training satisfies a requirement for the Specialist of Occupancy-Public Housing or the Specialist of Eligibility and Calculation Certifications. Explore more about these certifications here. Note: A certification-related exam incurs an additional fee. Uncover the intricacies of the Public Housing program with us and leave with newfound confidence in program operations!  \nObjectives\nAfter completing this training\, participants will be able to:\nGrasp PH program rules\, policies\, and agency’s Administrative Plan importance.  \nView the program from the applicant and participant perspective.    \nAccurately determine tenant selection\, occupancy\, eligibility\, rent and utility allowances in accordance with regulations and the Admission and Continued Occupancy Plan (ACOP).   \nVerify and determine eligibility\, income and rent for both applicants and participants.   \nApply effective tools and strategies for leasing\, inspections\, complying with regulations and the ACOP.   \nMaintain compliance with applicable laws including Section 504\, the Fair Housing Act and providing reasonable accommodations.   \nComply with federal reporting requirements including the 50058.  \nExplore the basics of both the short and long (full) application\, along with what’s required.   \nLearn about types of waiting lists and marketing outreach.   \nReview the options for local Public Housing preferences.   \nDetermine what is needed to place a household on the waiting list or notify an applicant of their ineligibility to be placed on the list.   \nDiscover strategies to help you manage effective and efficient waiting lists.
URL:https://staging.nahro.org/event/public-housing-occupancy-eligibility-income-and-rent-calculation-2/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250827T130000
DTEND;TZID=America/New_York:20250828T160000
DTSTAMP:20250514T191848Z
CREATED:20250514T191848Z
LAST-MODIFIED:20250514T191848Z
UID:47917-1756299600-1756396800@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! \nAfter completing this training\, participants will be able to:\n-Recognize elements of communication and how behavior styles impact effective customer service\n-Leverage customer service and satisfaction to improve the  fiscal and overall health of your organization\n-Improve skills and competencies related to providing excellent customer service\n-Identify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \n-Identify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-7/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250828T133000
DTEND;TZID=America/New_York:20250828T140000
DTSTAMP:20250827T140822Z
CREATED:20241220T191916Z
LAST-MODIFIED:20250827T140822Z
UID:45391-1756387800-1756389600@staging.nahro.org
SUMMARY:Housing Update from Washington | Shortfall and 2026 FMRs
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-35/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
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