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X-WR-CALNAME:The National Association of Housing and Redevelopment Officials (NAHRO)
X-ORIGINAL-URL:https://staging.nahro.org
X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251106T133000
DTEND;TZID=America/New_York:20251106T140000
DTSTAMP:20241220T192213Z
CREATED:20241220T192213Z
LAST-MODIFIED:20241220T192213Z
UID:45399-1762435800-1762437600@staging.nahro.org
SUMMARY:Housing Update from Washington
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-39/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251105T130000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20250916T173258Z
CREATED:20250916T173258Z
LAST-MODIFIED:20250916T173258Z
UID:49363-1762347600-1762444800@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Description:\nCustomer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! \nObjectives:\nAfter completing this training\, participants will be able to:\n-Recognize elements of communication and how behavior styles impact effective customer service\n-Leverage customer service and satisfaction to improve the fiscal and overall health of your organization\n-Improve skills and competencies related to providing excellent customer service\n-Identify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \n-Identify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-8/
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251104T130000
DTEND;TZID=America/New_York:20251105T160000
DTSTAMP:20250916T173119Z
CREATED:20250916T173119Z
LAST-MODIFIED:20250916T173119Z
UID:49361-1762261200-1762358400@staging.nahro.org
SUMMARY:HOTMA: Policy Impact and Analysis Workshop
DESCRIPTION:Description:\nThis session is designed for housing agency staff who are responsible for developing\, updating\, and implementing program policies. It provides a high-level overview of the Housing Opportunity Through Modernization Act (HOTMA) as a whole\, with a focus on understanding the regulatory changes and making informed decisions about agency policies.   \nWhile the content is primarily centered on the Housing Choice Voucher (HCV) program\, the principles and decision-making frameworks discussed are broadly applicable across other housing programs such as Public Housing and Project Based Voucher (PBV).   \nParticipants will review sample HOTMA-compliance policies and work through real-world scenarios to learn how to interpret the new regulations and apply them thoughtfully within their agency’s operations. The training will help agencies distinguish which HOTMA provisions are mandatory\, which are optional\, and which are still awaiting further HUD guidance.   \nThe session will prepare agencies to take immediate action where possible while also positioning themselves to adapt as additional guidance becomes available. Attendees will leave with a clear roadmap for aligning agency policies with HOTMA requirements and maintaining ongoing compliance. \nObjectives:\nAfter completing this course\, participants will be able to:\n-Identify and understand the key components and regulatory requirements of HOTMA.\n-Evaluate current agency policies to determine where updates\, amendments\, or new policies are required under HOTMA.\n-Distinguish between mandatory provisions and discretionary policy choices and assess the potential impacts of each on program operations and compliance.\n-Ensure agency alignment with HOTMA compliance requirements\, including documentation\, implementation timelines\, and HUD expectations.\n-Develop and revise internal policy documents\, such as the Administrative Plan or ACOP\, to implement HOTMA changes and maintain compliance with HUD regulations.
URL:https://staging.nahro.org/event/hotma-policy-impact-and-analysis-workshop-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251103T130000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20250916T172904Z
CREATED:20250916T172904Z
LAST-MODIFIED:20250916T172904Z
UID:49359-1762174800-1762444800@staging.nahro.org
SUMMARY:Fair Housing
DESCRIPTION:Description:\nThis training focuses on Fair Housing laws and regulations for Assisted Housing Programs\, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes\, program specific requirements\, best practices\, complaints and resolutions\, ADA/504 standards\, and reasonable accommodation requests\, and how to process them. We will review and discuss the impacts of the Violence Against Women Act (VAWA)\, the newest protected classes\, Limited English Proficiency (LEP)\, and other federal provisions\, as well as how to avoid and/or address Fair Housing violations\, voluntary compliance agreements\, and special conditions that may be required by HUD or DOJ. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Understand Fair Housing laws and regulations that affect affordable housing programs\n-Create and maintain processes\, policies\, and procedures to ensure compliance  \n-Identify and eliminate barriers to promote Fair Housing within the ever-changing regulatory environment \n-Anticipate and avoid complaints and compliance issues
URL:https://staging.nahro.org/event/fair-housing-11/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251029T130000
DTEND;TZID=America/New_York:20251030T160000
DTSTAMP:20250916T172602Z
CREATED:20250916T172602Z
LAST-MODIFIED:20250916T172602Z
UID:49357-1761742800-1761840000@staging.nahro.org
SUMMARY:FSS: A Holistic Approach to Client Engagement
DESCRIPTION:Description:\nThis training will encompass client assessment\, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in the Individual Training and Services Plan. We will discuss strategies to effectively engaging with participants through active listening exercises\, skills and learning.   \nWe will focus on building staff skills through education\, developing techniques to apply motivational interviewing and trauma informed care. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Know the regulations and goals of the FSS program\n-Effectively recruit participants\n-Develop techniques to effectively assess clients\n-Identify client barriers and match with appropriate resources\n-Apply motivational interviewing techniques\n-Learn the different goal setting strategies\n-Support clients in setting holistic goals\n-Be able to build successful client relationships\n-Effectively case manage and apply the principles of Trauma Informed care
URL:https://staging.nahro.org/event/fss-a-holistic-approach-to-client-engagement-9/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251027T130000
DTEND;TZID=America/New_York:20251030T160000
DTSTAMP:20250916T172248Z
CREATED:20250916T172248Z
LAST-MODIFIED:20250916T172248Z
UID:49355-1761570000-1761840000@staging.nahro.org
SUMMARY:PHA Operations for Executive Leaders
DESCRIPTION:Description:\nAre you new to affordable housing or looking to build the technical skills you need to lead your agency?  \nLeading a housing agency is a challenging and rewarding job but if you’re new to the industry\, changing agencies or promoting from program management\, this class will help you get up to speed so much quicker!   \nThis course will assist executive leaders to understand fundamental agency operations\, decisions and systems. You will leave this class knowing how to locate key HUD forms and important dates\, as well as the basics of HUD systems\, budgets\, subsidies\, agency plans\, applications\, waiting lists\, human resources and the impacts of key decisions you’ll be making in your new role. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Locate key HUD forms\, documents and due dates\n-Determine best practices for budget development and presentation and prepare for agency audits\n-Recognize the connections between the Capital Fund Program and the agency planning process\n-Understand and ensure appropriate employee access to key HUD systems\n-Recognize key agency operational plans\, policies and their impacts on your programs\n-Understand key human resources functions and recognize their importance on organizational success
URL:https://staging.nahro.org/event/pha-operations-for-executive-leaders-2/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251023T133000
DTEND;TZID=America/New_York:20251023T140000
DTSTAMP:20251020T171845Z
CREATED:20241220T192134Z
LAST-MODIFIED:20251020T171845Z
UID:45397-1761226200-1761228000@staging.nahro.org
SUMMARY:Housing Update from Washington | CANCELLED
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-38/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251021T133000
DTEND;TZID=America/New_York:20251023T150000
DTSTAMP:20250916T171931Z
CREATED:20250916T171931Z
LAST-MODIFIED:20250916T171931Z
UID:49353-1761053400-1761231600@staging.nahro.org
SUMMARY:Implicit Bias: What is it and Why Does it Matter and Privilege\, Bias\, and Debiasing Systems
DESCRIPTION:Description:\nPart 1:  Participants will learn how our brains think and the shortcuts it takes to keep us on track. You will be introduced to the concept of implicit and cognitive bias and how it can lead to biased and privileged systems. \nPart 2: Participants will look at how privilege and bias impact design\, implementation\, and choice making in housing and community development programs. After a quick review of the concepts of implicit bias that affect systems of privilege\, there will be an overview of the concepts of privilege\, white privilege (dominant culture privilege)\, and the concept of system debiasing. \nObjectives:\nAfter completing Part 1 of this training\, participants will be able to:\n-Explore how your brain processes information\n-Discover what schemas are and how they impact us\n-Develop a personal understanding of how cognitive biases may create biased systems\n-Recognize how biases impact service delivery and community perception of our agencies and constituents \nAfter completing Part 2 of this training\, participants will be able to:\n-Recognize how stereotypes\, In Group/Out Group\, and other concepts form the base of systems of privilege\n-Recall the many forms of privilege that exist and how privilege is relative\n-Review operations and systems to reduce the impact of dominant culture bias
URL:https://staging.nahro.org/event/implicit-bias-what-is-it-and-why-does-it-matter-and-privilege-bias-and-debiasing-systems-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251021T130000
DTEND;TZID=America/New_York:20251030T160000
DTSTAMP:20250916T171634Z
CREATED:20250916T171634Z
LAST-MODIFIED:20250916T171634Z
UID:49351-1761051600-1761840000@staging.nahro.org
SUMMARY:NSPIRE for Vouchers
DESCRIPTION:Description:\nThis training provides a comprehensive overview of the National Standards for the Physical Inspections of Real Estate (NSPIRE) protocols and requirements as they apply to the Housing Choice Voucher (HCV) Program\, including both Tenant-Based Vouchers (TBV) and Project-Based Vouchers (PBV).  \nNSPIRE serves as a replacement for the Housing Quality Standards (HQS) creating a unified approach to inspection standards for all HUD-assisted properties. This training will help participants understand the current standards\, prepare for inspections\, and respond to identified deficiencies in alignment with HUD’s requirements.  \nParticipants will explore the NSPIRE standards and variances in depth\, including enforcement procedures\, corrective actions\, and inspection administration. The training will cover the rationale behind the shift to NSPIRE\, outline the required timelines for addressing deficiencies\, and provide guidance on conducting inspections in accordance with the updated protocol. Special attention will be given to health and safety considerations\, scoring implications\, and the newly defined conditions that must now be addressed under NSPIRE. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Identify the new inspection requirements and standard.\n-Provide methods to improve the information in the Administrative Plan and manage variations.\n-Obtain a better understanding of inspectable areas and the levels of deficiencies.\n-Understand the conformity with Annual\, Biennial\, or Triennial Standards and Alternative Inspection Methods.\n-Understand the new Updated NSPIRE Checklist\, Standards\, Lead-based Paint Protocol\, and Affirmative Habitability Requirements.\n-Understand foundational information that can be used by all personnel as a guide to the standards and processes.
URL:https://staging.nahro.org/event/nspire-for-vouchers-5/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251020T130000
DTEND;TZID=America/New_York:20251024T160000
DTSTAMP:20250916T171411Z
CREATED:20250916T171411Z
LAST-MODIFIED:20250916T171411Z
UID:49349-1760965200-1761321600@staging.nahro.org
SUMMARY:Procurement and Contract Management
DESCRIPTION:Description:\nMaintaining a procurement program that complies state law and federal regulations can be challenging. It requires an understanding of the regulations\, laws and agency policies as well how to manage contracts awarded by the agency. This training will cover procurement standards\, methods of procurement\, HUD required regulatory documents\, types of contracts\, roles and responsibilities of the contracting officer\, procurements that require HUD approval\, documenting procurement actions\, price and cost analysis\, Section 3 as well as doing business with MBE\, WBE\, and Resident Owned Businesses. Procurement and contracts can be high-risk areas for your agency. This training will help you ensure your procurement efforts and contracts are effective\, competitive and compliant. \nObjectives:\nAfter completing the training\, participants will be able to:\n-Apply basic procurement requirements to administer a compliant program\n-Conduct fair and competitive procurements\n-Effectively plan for your agency’s procurement and contract needs\n-Understand and comply with Section 3 requirements\n-Identify best practices for documentation and contract filing systems\n-Effectively administer your contracts to ensure your agency maximizes its dollars and resources\n-Provide Tips on How to Ensure Quality Work\n-Provide Tips on How to Timely and Effectively Expend Funds\n-Provide Tips on How to Prepare Plans and Specs That Meet the Needs of the PHA\n-Provide Tips of How to Effectively Manage Contracts\n-Create an Opportunities to Network
URL:https://staging.nahro.org/event/procurement-and-contract-management-8/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251020T130000
DTEND;TZID=America/New_York:20251023T160000
DTSTAMP:20250916T171108Z
CREATED:20250916T171108Z
LAST-MODIFIED:20250916T171108Z
UID:49347-1760965200-1761235200@staging.nahro.org
SUMMARY:HOTMA: An In-Depth Review of Programmatic Changes
DESCRIPTION:Description:\nThe Housing Opportunity through Modernization Act (HOTMA) has made a myriad of changes to the Housing Choice Voucher Program and Public Housing.   \nThis class will view HOTMA from the lens of how it affects different program aspects from a micro and macro level. We will review the optional and required policy decisions PHA’s will need to make to be in compliance with HOTMA.   \nWe will provide scenarios on how HOTMA will be changing the way we calculate\, adjust and determine income and eligibility.   \nThis course focuses on the following 3 sections of HOTMA:  \nSection 102 – Income Reviews\nSection 103 – Over-Income Tenants of Public Housing (in effect)\nSection 104 – Asset Limitations \nObjectives:\nAfter completing this training\, participants will be able to:\n-Identify regulatory changes in eligibility and annual income for applicants and participant families\n-Understand where the program has changed\n-Determine Administrative Plan/ACOP/Tenant Selection Plan Revisions to existing and new policies\n-Update knowledge on what is considered income and what is excluded\n-Identify changes in allowances at initial\, new admission\, interim and annual re-examination\n-Operationalize the phase-in and hardship clauses built within the changes to limit impacts on families\n-Obtain knowledge on when to process interim re-examinations and determine the effective dates.\n-Review the various circumstance with the non-interim reexamination code should be utilized\n-Refresh knowledge on the student rule\n-Pre-emptively celebrate the end of EID which is within 2 years of the final rule\n-Apply the asset limits to your program at new admission and re-examinations\n-Understand and apply the updated Income Limits in Public Housing\n-Uphold the HCV/PH/Multi-family program and regulations to the highest standards\n-Understand the impacts of HOTMA on their program\n-Apply the new HOTMA rules to their program\n-Process interim and annual re-examinations accurately\n-Maintain program compliance
URL:https://staging.nahro.org/event/hotma-an-in-depth-review-of-programmatic-changes-7/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251016T133000
DTEND;TZID=America/New_York:20251016T140000
DTSTAMP:20251014T194611Z
CREATED:20251014T194611Z
LAST-MODIFIED:20251014T194611Z
UID:49908-1760621400-1760623200@staging.nahro.org
SUMMARY:Special Housing Update from Washington | 2 Weeks In: Government Shutdown Update
DESCRIPTION:
URL:https://staging.nahro.org/event/special-housing-update-from-washington-2-weeks-in-government-shutdown-update/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251009T133000
DTEND;TZID=America/New_York:20251009T140000
DTSTAMP:20251007T151823Z
CREATED:20241220T192055Z
LAST-MODIFIED:20251007T151823Z
UID:45395-1760016600-1760018400@staging.nahro.org
SUMMARY:Housing Update from Washington | HCV Best Practices and Innovations
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-37/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251007T130000
DTEND;TZID=America/New_York:20251016T160000
DTSTAMP:20250916T165730Z
CREATED:20250916T165730Z
LAST-MODIFIED:20250916T165730Z
UID:49340-1759842000-1760630400@staging.nahro.org
SUMMARY:NSPIRE for Public Housing
DESCRIPTION:Description:\nThis training provides a comprehensive overview of the National Standards for the Physical Inspections of Real Estate (NSPIRE) protocols and requirements as they apply to the Public Housing Program.  \nNSPIRE serves as a replacement for the Uniform Physical Condition Standards (USPCS) creating a unified approach to inspection standards for all HUD-assisted properties. This training will help attendees navigate the current standards\, understand the scoring system\, and assess the impact of deficiencies identified during inspections.  \nParticipants will explore the 63 NSPIRE standards in detail\, including the categories of deficiencies (life-threatening\, severe\, moderate\, and low)\, their impact on scoring\, and related administrative requirements. The training covers all three inspection areas\, Outside\, Inside\, and Units\, and includes photo examples of actual deficiencies to help clarify expectations and scoring implications.  \nWe’ll take a deep dive into the standards\, provide guidance on identifying and addressing high-impact deficiencies\, and share strategies for improving your agency’s Physical Assessment Subsystem (PHAS) scores through effective inspection preparation and response. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Provide a greater understanding of the new inspection requirements and standards.\n-Provide methods to improve the scores of the Public Housing Program.\n-Obtain a better understanding of inspectable areas and the levels of deficiencies.\n-Provide foundation information that can be used by all personnel as a guide to the standards and processes.
URL:https://staging.nahro.org/event/nspire-for-public-housing-8/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251007T130000
DTEND;TZID=America/New_York:20251009T160000
DTSTAMP:20250916T170805Z
CREATED:20250916T170733Z
LAST-MODIFIED:20250916T170805Z
UID:49344-1759842000-1760025600@staging.nahro.org
SUMMARY:Commissioners Guide to Monitoring and Oversight
DESCRIPTION:Description:\nThis class is perfect for you if you have completed NAHRO’s Commissioners’ Fundamentals or are looking for recertification opportunities. \nTake a deeper dive into the monitoring and oversight functions of housing agencies. You’ll enhance your understanding of agency programs\, policies\, and budgets\, while you learn more about ensuring your agency is on the right track and helping your agency achieve its mission and goals.   \nThis course covers the importance of a commissioners’ involvement in strategic planning and the benefits this activity has in shaping the future of the agency and its ability to meet the unique needs of their community.  \nJoin us to build your skills and comfort with all those acronyms and complex things going on in your agency. \nObjectives: \nAfter completing this training\, participants will be able to:\n-Explore key financial documents and information.\n-Set a vision and strategies for agency success through strategic planning.\n-Identify the board’s role in policy development.\n-Determine key performance indicators for a variety of housing programs.
URL:https://staging.nahro.org/event/commissioners-guide-to-monitoring-oversight-4/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251007T130000
DTEND;TZID=America/New_York:20251008T160000
DTSTAMP:20250916T170130Z
CREATED:20250916T170130Z
LAST-MODIFIED:20250916T170130Z
UID:49342-1759842000-1759939200@staging.nahro.org
SUMMARY:The Definitive Guide for New Executive Directors
DESCRIPTION:Description:\nBeing new to an agency is daunting. Join us for a training specifically designed to support new executive leaders in housing agencies and for those who have recently transitioned into the executive director or chief executive officer role.  \nParticipants will focus on the role\, responsibilities\, daily operational supervision\, training programs\, and requirements of a new executive leader. This course focuses on the paradigms and strategies critical to successful management and leadership of today’s housing agencies. \nObjectives:\nBy the end of this training\, participants will be able to:\n-Recognize the shift from bureaucracy to business in housing agencies\n-Recall common housing programs and requirements for operation\n-Describe the role and relationships of the Board and the Executive Director\n-Detect and avoid ethical dilemmas and conflicts of interests and learn how to promote ethical work cultures\n-Understand and utilize key federal resources\, programs and assessment systems that are critical to agency operations\n-Review and discuss financial health\, financial reports\, budgeting and auditing principles\n-Identify strategies\, training\, and resources to support the Executive Director in their new role
URL:https://staging.nahro.org/event/the-definitive-guide-for-new-executive-directors-8/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251002T133000
DTEND;TZID=America/New_York:20251002T140000
DTSTAMP:20251002T142832Z
CREATED:20251002T142832Z
LAST-MODIFIED:20251002T142832Z
UID:49624-1759411800-1759413600@staging.nahro.org
SUMMARY:Housing Update from Washington | Government Shutdown
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-government-shutdown/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251001T130000
DTEND;TZID=America/New_York:20251010T160000
DTSTAMP:20250813T185753Z
CREATED:20250813T185753Z
LAST-MODIFIED:20250813T185753Z
UID:48902-1759323600-1760112000@staging.nahro.org
SUMMARY:HCV Essentials
DESCRIPTION:Description:\nHCV Essentials is an introductory course designed to give participants a comprehensive understanding of the Housing Choice Voucher (HCV) program. This training equips attendees with the foundational knowledge needed to effectively administer the program and support its mission of assisting low-income families. Participants will explore key topics including program structure\, applicant eligibility\, income and asset verification\, rent calculation\, voucher issuance\, and continued occupancy. \nThe training includes updated definitions and income inclusions/exclusions permitted under HUD’s current HOTMA guidance. Participants will learn how to process cases using today’s requirements\, with a brief overview of future HOTMA changes to reduce surprises down the line. \nThrough hands-on exercises and real-world case studies\, participants will build practical skills in calculating annual and adjusted income\, determining rent\, applying utility allowances\, and completing total tenant payment (TTP) calculations. HCV Essentials prepares participants for certification and equips them with the skills to confidently administer the HCV program whether they’re new to the field or strengthening their foundation. \nPlease note: This course focuses on current processing requirements and does not include training on HOTMA income or asset calculation procedures. For detailed training on HOTMA changes\, including asset limits and income calculations please see our HOTMA In-Depth course. \nObjectives:\nAfter completing this training\, participants will be able to:\nDefine the purpose and primary goals of the Housing Choice Voucher program.\nRecognize key stakeholders and locate resources to remain informed on evolving regulations.\nExplore effective methods for managing applications\, organizing waiting lists and determining initial eligibility.\nManeuver the voucher issuance and leasing process\, including income and rent calculations.\nConduct accurate annual and interim reexaminations to ensure households maintain eligibility and compliance.\nManage program compliance\, including processes for terminations\, informal hearing\, and adherence to regulatory requirements.
URL:https://staging.nahro.org/event/hcv-essentials-3/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250928
DTEND;VALUE=DATE:20251001
DTSTAMP:20250801T142035Z
CREATED:20250801T142035Z
LAST-MODIFIED:20250801T142035Z
UID:48814-1759017600-1759276799@staging.nahro.org
SUMMARY:2025 National Conference & Exhibition
DESCRIPTION:
URL:https://staging.nahro.org/event/2025-national-conference-exhibition/
LOCATION:Phoenix Convention Center\, 100 N 3rd Street\, Phoenix\, AZ\, 85004\, United States
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://staging.nahro.org/wp-content/uploads/2025/07/2000x830-NatCon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250923T130000
DTEND;TZID=America/New_York:20250923T150000
DTSTAMP:20250604T185724Z
CREATED:20250604T185724Z
LAST-MODIFIED:20250604T185724Z
UID:48078-1758632400-1758639600@staging.nahro.org
SUMMARY:Housing's Proactive Role in the Opioid Epidemic: Partnership Building for Increasing Services
DESCRIPTION:Description\nHousing agencies play a critical role in combating the opioid epidemic. In this session\, you’ll explore the opioid crisis\, learn how to build effective partnerships with healthcare and community agencies\, and develop strategies to increase access to services for residents affected by opioid use disorder. Leave with actionable plans to strengthen your agency’s role in prevention and recovery initiatives. \nObjectives\nAfter completing this training\, participants will be able to:\nDescribe the scope and contributing factors of the opioid epidemic and its impact on housing communities.\nIdentify partnership-building strategies to expand services for individuals affected by opioid use disorder.\nDevelop action steps for implementing service expansion initiatives such as harm reduction and peer supports.
URL:https://staging.nahro.org/event/housings-proactive-role-in-the-opioid-epidemic-partnership-building-for-increasing-services/
LOCATION:Virtual
CATEGORIES:e-Learning
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250922T130000
DTEND;TZID=America/New_York:20250925T160000
DTSTAMP:20250604T185219Z
CREATED:20250604T185219Z
LAST-MODIFIED:20250604T185219Z
UID:48076-1758546000-1758816000@staging.nahro.org
SUMMARY:Executive Management and Leadership
DESCRIPTION:Description\nExecutive management and senior leadership positions in organizations can be extremely complex and challenging. Creating a balance between “the work” and “the people” is key to creating a productive and satisfying organizational culture. Together we will explore the impacts of hiring\, accountability\, workplace culture\, policies\, training\, continuous improvement\, supervision\, coaching\, and leadership. Successful executives and managers recognize the need to consistently learn and grow to continually improve their organization’s results. This course contains a capstone activity – a WorkPlan that you will work on throughout the training. Your WorkPlan will allow you to apply the concepts\, principles\, strategies\, and theories you’ve have learned. Completion of the WorkPlan is a requirement to receive credit for the course. This course is an excellent way to prepare for the Certified Management Executive (CME) assessment examination. \nObjectives\nAfter completing this training\, participants will be able to: \nUnderstand the relationship and differences between supervising\, managing\, and leading\, as well as identifying when each is most effective and necessary\nDiscuss and apply a variety of models\, tools\, strategies\, and techniques to enhance leadership skills and build leadership competencies\nDifferentiate the roles of the Executive Director\, senior management\, and the Board when developing the agency’s mission\, vision\, values\, strategic goals\, and ethical norms\nImprove and create paradigms using a proven strategic planning model to significantly improve your organization’s ability to think strategically\, meet its goals\, and improve its operational systems and processes
URL:https://staging.nahro.org/event/executive-management-and-leadership-4/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250918T133000
DTEND;TZID=America/New_York:20250918T150000
DTSTAMP:20250813T185158Z
CREATED:20250813T185158Z
LAST-MODIFIED:20250813T185158Z
UID:48900-1758202200-1758207600@staging.nahro.org
SUMMARY:Driving Impact: The Board's Role in Executive Director Performance Success
DESCRIPTION:Description:\nA high-performing Executive Director is essential to advancing your organization’s mission\, and the board plays a critical role in that success. In this 90-minute interactive course\, board members will gain practical tools and proven frameworks to lead fair\, constructive\, and mission-aligned performance evaluations for Executive Directors (EDs). Participants will explore how to anchor assessments in strategic goals\, apply consistent evaluation processes\, and use data-driven insights to support leadership accountability and development. \nObjectives:\nAfter completing this training\, participants will be able to:\nUnderstanding the board’s governance role in ED performance management.\nUse of a structured evaluation process tied to strategic outcomes.\nApplication of tools like dashboards\, stakeholder feedback collection and evaluation templates.\nConducting fair and evidence-based performance reviews.\nUnderstanding the importance of using a job description and/or performance agreement to anchor evaluations.
URL:https://staging.nahro.org/event/driving-impact-the-boards-role-in-executive-director-performance-success/
LOCATION:Virtual
CATEGORIES:e-Learning,Professional Development
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250916T130000
DTEND;TZID=America/New_York:20250917T160000
DTSTAMP:20250604T184604Z
CREATED:20250604T184604Z
LAST-MODIFIED:20250604T184604Z
UID:48074-1758027600-1758124800@staging.nahro.org
SUMMARY:FSS: A Holistic Approach to Client Engagement
DESCRIPTION:Description\nThis training will encompass client assessment\, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in the Individual Training and Services Plan. We will discuss strategies to effectively engaging with participants through active listening exercises\, skills and learning.   \nWe will focus on building staff skills through education\, developing techniques to apply motivational interviewing and trauma informed care.  \nObjectives\nAfter completing this training\, participants will be able to:   \nKnow the regulations and goals of the FSS program\nEffectively recruit participants\nDevelop techniques to effectively assess clients\nIdentify client barriers and match with appropriate resources\nApply motivational interviewing techniques\nLearn the different goal setting strategies\nSupport clients in setting holistic goals\nBe able to build successful client relationships\nEffectively case manage and apply the principles of Trauma Informed care
URL:https://staging.nahro.org/event/fss-a-holistic-approach-to-client-engagement-8/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250911T133000
DTEND;TZID=America/New_York:20250911T140000
DTSTAMP:20250908T212413Z
CREATED:20241220T191957Z
LAST-MODIFIED:20250908T212413Z
UID:45393-1757597400-1757599200@staging.nahro.org
SUMMARY:Housing Update from Washington | Public Housing Operating Fund Changes
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-36/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250909T130000
DTEND;TZID=America/New_York:20250918T170000
DTSTAMP:20250604T184225Z
CREATED:20250604T184225Z
LAST-MODIFIED:20250604T184225Z
UID:48072-1757422800-1758214800@staging.nahro.org
SUMMARY:Public Housing Manager (PHM)
DESCRIPTION:Description\nThe role of the Public Housing Manager (PHM) is complex and challenging.  The asset management model added new levels of responsibility and accountability for asset and property managers.   \nWhether you’re a new or experienced property/asset manager\, you’ll leave with a strong foundation for your asset and public housing management.  Topics include asset management and preservation\, occupancy\, operations\, property finances\, Public Housing Assessment System (PHAS)\, and resident relations.  \nObjectives\nAfter completing this training\, participants will be able to:   \nRecognize the primary roles and responsibilities of today’s PHM\nIdentify requirements and options for structuring your team\, maximizing revenue\, monitoring your budget and improving day to day operations\nDiscover strategies to improve your PHAS scores by understanding PHAS indicators and scoring criteria\nManage key occupancy functions including screening\, marketing\, lease enforcement\, maintenance\, rent collections\, eligibility and resident relations\nIdentify ongoing and preventative maintenance issues and actively work to preserve your assets while also improving your PHAS scores\nEffectively supervise and manage their employees
URL:https://staging.nahro.org/event/public-housing-manager-phm-6/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250908T130000
DTEND;TZID=America/New_York:20250911T160000
DTSTAMP:20250604T183525Z
CREATED:20250604T183525Z
LAST-MODIFIED:20250604T183525Z
UID:48070-1757336400-1757606400@staging.nahro.org
SUMMARY:Fair Housing
DESCRIPTION:Description\nThis training focuses on Fair Housing laws and regulations for Assisted Housing Programs\, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes\, program specific requirements\, best practices\, complaints and resolutions\, ADA/504 standards\, and reasonable accommodation requests\, and how to process them. We will review and discuss the impacts of the Violence Against Women Act (VAWA)\, the newest protected classes\, Limited English Proficiency (LEP)\, and other federal provisions\, as well as how to avoid and/or address Fair Housing violations\, voluntary compliance agreements\, and special conditions that may be required by HUD or DOJ. \nObjectives\nAfter completing this training\, participants will be able to:\nUnderstand Fair Housing laws and regulations that affect affordable housing programs\nCreate and maintain processes\, policies\, and procedures to ensure compliance  \nIdentify and eliminate barriers to promote Fair Housing within the ever-changing regulatory environment \nAnticipate and avoid complaints and compliance issues
URL:https://staging.nahro.org/event/fair-housing-10/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250903T130000
DTEND;TZID=America/New_York:20250904T160000
DTSTAMP:20250604T183106Z
CREATED:20250604T183106Z
LAST-MODIFIED:20250604T183106Z
UID:48068-1756904400-1757001600@staging.nahro.org
SUMMARY:HCV Portability
DESCRIPTION:Description\nPortability in the HCV program refers to the process through which a family can transfer or port\, their rental subsidy to another housing agency. In this class\, we will delve into the nuances of portability and the roles the initial\, receiving and family play in this process. We will review the various requirements and best practices to ensure a smooth transition between agencies\, ensure correct billing\, absorbing and more! \nObjectives\nAfter completing this training\, participants will be able to:\nLocate the HUD guidance and regulations on portability.\nDetermine who is eligible for portability and the grounds for denial.\nUnderstand roles\, required actions and deadlines of receiving and initial housing authorities and the participant family in the portability process.\nFamiliarize yourself with the extension policies in housing programs.\nNavigate portability intricacies in diverse housing programs.\nLearn billing processes and absorption intricacies.\nOutline responsibilities and documentation\, emphasizing Form 52665.\nExplore special programs like HCV homeownership\, FSS\, VASH\, etc.\nComprehend briefing policies and the effect if administrative plan differences on the families assistance through portability.\nHow portability affects the agency SEMAP and Special Programs including FSS and Homeownership.\nDemonstrate proficiency in housing agency transactions (PIC Codes).\nNavigate portability challenges and address denials adeptly.\nResolve billing issues with other housing agencies.\nUnderstand how administrative fees are determined.
URL:https://staging.nahro.org/event/hcv-portability-9/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250828T133000
DTEND;TZID=America/New_York:20250828T140000
DTSTAMP:20250827T140822Z
CREATED:20241220T191916Z
LAST-MODIFIED:20250827T140822Z
UID:45391-1756387800-1756389600@staging.nahro.org
SUMMARY:Housing Update from Washington | Shortfall and 2026 FMRs
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-35/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250827T130000
DTEND;TZID=America/New_York:20250828T160000
DTSTAMP:20250514T191848Z
CREATED:20250514T191848Z
LAST-MODIFIED:20250514T191848Z
UID:47917-1756299600-1756396800@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! \nAfter completing this training\, participants will be able to:\n-Recognize elements of communication and how behavior styles impact effective customer service\n-Leverage customer service and satisfaction to improve the  fiscal and overall health of your organization\n-Improve skills and competencies related to providing excellent customer service\n-Identify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \n-Identify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-7/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250826T130000
DTEND;TZID=America/New_York:20250904T170000
DTSTAMP:20250604T161347Z
CREATED:20250604T161347Z
LAST-MODIFIED:20250604T161347Z
UID:48066-1756213200-1757005200@staging.nahro.org
SUMMARY:Public Housing Occupancy\, Eligibility\, Income\, and Rent Calculation
DESCRIPTION:Description\nEmbark on a journey through the Public Housing (PH) program\, a federal initiative supporting over 2.3 million American families—a cornerstone in low-income housing assistance. Join us to delve into program essentials: selection\, occupancy\, eligibility\, income\, and rent calculation. Tailored for new or newer eligibility workers\, this foundational training ensures a comprehensive grasp of regulatory guidance shaping the Public Housing program.  \nImmerse yourself in case scenarios and exercises designed to hone your skills\, fostering program compliance\, error reduction\, and HUD findings avoidance in compliance audits. Completion of this training satisfies a requirement for the Specialist of Occupancy-Public Housing or the Specialist of Eligibility and Calculation Certifications. Explore more about these certifications here. Note: A certification-related exam incurs an additional fee. Uncover the intricacies of the Public Housing program with us and leave with newfound confidence in program operations!  \nObjectives\nAfter completing this training\, participants will be able to:\nGrasp PH program rules\, policies\, and agency’s Administrative Plan importance.  \nView the program from the applicant and participant perspective.    \nAccurately determine tenant selection\, occupancy\, eligibility\, rent and utility allowances in accordance with regulations and the Admission and Continued Occupancy Plan (ACOP).   \nVerify and determine eligibility\, income and rent for both applicants and participants.   \nApply effective tools and strategies for leasing\, inspections\, complying with regulations and the ACOP.   \nMaintain compliance with applicable laws including Section 504\, the Fair Housing Act and providing reasonable accommodations.   \nComply with federal reporting requirements including the 50058.  \nExplore the basics of both the short and long (full) application\, along with what’s required.   \nLearn about types of waiting lists and marketing outreach.   \nReview the options for local Public Housing preferences.   \nDetermine what is needed to place a household on the waiting list or notify an applicant of their ineligibility to be placed on the list.   \nDiscover strategies to help you manage effective and efficient waiting lists.
URL:https://staging.nahro.org/event/public-housing-occupancy-eligibility-income-and-rent-calculation-2/
LOCATION:Virtual
CATEGORIES:Virtual Classroom
END:VEVENT
END:VCALENDAR