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X-WR-CALNAME:The National Association of Housing and Redevelopment Officials (NAHRO)
X-ORIGINAL-URL:https://staging.nahro.org
X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
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DTSTART;TZID=America/New_York:20260423T133000
DTEND;TZID=America/New_York:20260423T140000
DTSTAMP:20260420T153941Z
CREATED:20260126T162002Z
LAST-MODIFIED:20260420T153941Z
UID:51170-1776951000-1776952800@staging.nahro.org
SUMMARY:Housing Update from Washington | Exploring NAHRO's HCD Data Resources
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-46/
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260409T133000
DTEND;TZID=America/New_York:20260409T140000
DTSTAMP:20260406T174839Z
CREATED:20260126T161920Z
LAST-MODIFIED:20260406T174839Z
UID:51168-1775741400-1775743200@staging.nahro.org
SUMMARY:Housing Update from Washington | President's FY27 Budget Proposal
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-45/
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260326T133000
DTEND;TZID=America/New_York:20260326T140000
DTSTAMP:20260324T161225Z
CREATED:20260126T161841Z
LAST-MODIFIED:20260324T161225Z
UID:51166-1774531800-1774533600@staging.nahro.org
SUMMARY:Housing Update from Washington | Work Requirements & Term Limits Proposed Rule
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-44/
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260309
DTEND;VALUE=DATE:20260312
DTSTAMP:20251217T161943Z
CREATED:20251002T142515Z
LAST-MODIFIED:20251217T161943Z
UID:49622-1773014400-1773273599@staging.nahro.org
SUMMARY:2026 Washington Conference
DESCRIPTION:
URL:https://staging.nahro.org/event/2026-washington-conference/
LOCATION:Grand Hyatt Washington Hotel\, 1000 H St NW\, Washington\, IL\, 20001\, United States
CATEGORIES:Conferences
ATTACH;FMTTYPE=image/png:https://staging.nahro.org/wp-content/uploads/2025/12/WashCon26-Website-Home-Slider-scaled.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260226T133000
DTEND;TZID=America/New_York:20260226T140000
DTSTAMP:20260223T180205Z
CREATED:20260126T161748Z
LAST-MODIFIED:20260223T180205Z
UID:51164-1772112600-1772114400@staging.nahro.org
SUMMARY:Housing Update from Washington | Mixed Status Proposed Rule
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-43/
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260212T133000
DTEND;TZID=America/New_York:20260212T143000
DTSTAMP:20260206T152252Z
CREATED:20260126T161708Z
LAST-MODIFIED:20260206T152252Z
UID:51162-1770903000-1770906600@staging.nahro.org
SUMMARY:Housing Update from Washington | Ask NAHRO!
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-42/
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260210T130000
DTEND;TZID=America/New_York:20260212T160000
DTSTAMP:20251119T184828Z
CREATED:20251119T184440Z
LAST-MODIFIED:20251119T184828Z
UID:50343-1770728400-1770912000@staging.nahro.org
SUMMARY:Commissioners Guide to Monitoring and Oversight
DESCRIPTION:This class is perfect for you if you have completed NAHRO’s Commissioners’ Fundamentals or are looking for recertification opportunities. \nTake a deeper dive into the monitoring and oversight functions of housing agencies. You’ll enhance your understanding of agency programs\, policies\, and budgets\, while you learn more about ensuring your agency is on the right track and helping your agency achieve its mission and goals. \nThis course covers the importance of a commissioners’ involvement in strategic planning and the benefits this activity has in shaping the future of the agency and its ability to meet the unique needs of their community. \nJoin us to build your skills and comfort with all those acronyms and complex things going on in your agency.
URL:https://staging.nahro.org/event/commissioners-guide-to-monitoring-and-oversight-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260129T133000
DTEND;TZID=America/New_York:20260129T140000
DTSTAMP:20260126T161609Z
CREATED:20260126T161609Z
LAST-MODIFIED:20260126T161609Z
UID:51160-1769693400-1769695200@staging.nahro.org
SUMMARY:Housing Update from Washington
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-41/
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260127T130000
DTEND;TZID=America/New_York:20260205T160000
DTSTAMP:20251119T183749Z
CREATED:20251119T183634Z
LAST-MODIFIED:20251119T183749Z
UID:50340-1769518800-1770307200@staging.nahro.org
SUMMARY:Family Self-Sufficiency
DESCRIPTION:The Family Self Sufficiency (FSS) program is an amazing program designed to enable PHA participants to achieve economic independence by leveraging public and private resources. \nIn this training we will view the program from all perspectives starting from the regulations that are the foundation of the program and the Action Plan\, which provides the administrative framework for the program. We will explore the program through the lens of a case manager who runs the program\, delving into the role of the program partners\, the supports from the PHA/Agency\, the Program Coordinating Committee\, accounting and the community. \nWe’ll work on our motivational interviewing skills and explore goal setting techniques to \nBuild your interviewing skills and completing the Individual Training and Services Plan (ITSP)\, calculating escrow\, evaluating your programs success and understanding reporting requirements. \nYou will also acquire the skills and knowledge needed to develop and support a compliant\, successful and innovative FSS program. This training is compliant and updated to the recent FSS Final Rule and potential HOTMA impacts.
URL:https://staging.nahro.org/event/family-self-sufficiency-8/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260126T080000
DTEND;TZID=America/New_York:20260129T170000
DTSTAMP:20251119T180236Z
CREATED:20251119T180236Z
LAST-MODIFIED:20251119T180236Z
UID:50337-1769414400-1769706000@staging.nahro.org
SUMMARY:How to Effectively Manage Your Maintenance Program
DESCRIPTION:Are you responsible for maintaining and preserving affordable housing or managing a maintenance program? Do you manage maintenance staff\, inspections\, work orders\, inventory or more? If so\, this training is for you.  \n\n\nRegardless of housing type\, managing staff\, budgets and outcomes is a challenging job.  We want to help you successfully manage your maintenance program and meet your agency’s expectations.  This training is not specific to any housing program\, or funding source\, instead focusing on key areas and strategies for efficient and effective maintenance operations.  \n\n\nProactively\, effectively\, and efficiently managing your maintenance program is key to preserving housing assets\, ensuring compliance\, and meeting your organization’s strategic goals\, regardless of program or subsidy type.  \n\n\nThis training will provide Maintenance Supervisors\, Property Managers\, Lead Maintenance Technicians and other key staff with the essential knowledge and skills to identify property goals and needs\, ensure preventative maintenance is performed\, manage day-to-day operations\, supervise and train employees\, and create and implement effective maintenance and emergency plans.  \n\n\nIf you manage a maintenance program for Public Housing or a mix of Public Housing and other housing programs\, we recommend you register for the ”Managing Public Housing Maintenance” training\, which will include everything covered in this training along with Public Housing specific information.  
URL:https://staging.nahro.org/event/how-to-effectively-manage-your-maintenance-program-7/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260121T010000
DTEND;TZID=America/New_York:20260122T160000
DTSTAMP:20251119T175705Z
CREATED:20251119T175705Z
LAST-MODIFIED:20251119T175705Z
UID:50331-1768957200-1769097600@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service. \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! 
URL:https://staging.nahro.org/event/excellence-in-customer-service-9/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260115T133000
DTEND;TZID=America/New_York:20260115T140000
DTSTAMP:20260112T203806Z
CREATED:20251224T163842Z
LAST-MODIFIED:20260112T203806Z
UID:50921-1768483800-1768485600@staging.nahro.org
SUMMARY:Housing Update from Washington | 2026 Forecast: HUD and Congressional Priorities
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-40/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260114T130000
DTEND;TZID=America/New_York:20260115T160000
DTSTAMP:20251119T175031Z
CREATED:20251119T175031Z
LAST-MODIFIED:20251119T175031Z
UID:50328-1768395600-1768492800@staging.nahro.org
SUMMARY:HCV Portability
DESCRIPTION:Portability in the HCV program refers to the process through which a family can transfer or port\, their rental subsidy to another housing agency. In this class\, we will delve into the nuances of portability and the roles the initial\, receiving and family play in this process. We will review the various requirements and best practices to ensure a smooth transition between agencies\, ensure correct billing\, absorbing and more!
URL:https://staging.nahro.org/event/hcv-portability-12/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260113T130000
DTEND;TZID=America/New_York:20260123T160000
DTSTAMP:20251224T163911Z
CREATED:20251119T174730Z
LAST-MODIFIED:20251224T163911Z
UID:50324-1768309200-1769184000@staging.nahro.org
SUMMARY:HCV Essentials
DESCRIPTION:HCV Essentials is an introductory course designed to give participants a comprehensive understanding of the Housing Choice Voucher (HCV) program. This training equips attendees with the foundational knowledge needed to effectively administer the program and support its mission of assisting low-income families. Participants will explore key topics including program structure\, applicant eligibility\, income and asset verification\, rent calculation\, voucher issuance\, and continued occupancy. \nThe training includes updated definitions and income inclusions/exclusions permitted under HUD’s current HOTMA guidance. Participants will learn how to process cases using today’s requirements\, with a brief overview of future HOTMA changes to reduce surprises down the line. \nThrough hands-on exercises and real-world case studies\, participants will build practical skills in calculating annual and adjusted income\, determining rent\, applying utility allowances\, and completing total tenant payment (TTP) calculations. HCV Essentials prepares participants for certification and equips them with the skills to confidently administer the HCV program whether they’re new to the field or strengthening their foundation. \nPlease note: This course focuses on current processing requirements and does not include training on HOTMA income or asset calculation procedures. For detailed training on HOTMA changes\, including asset limits and income calculations please see our HOTMA In-Depth course.
URL:https://staging.nahro.org/event/hcv-essential/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251216T130000
DTEND;TZID=America/New_York:20251217T160000
DTSTAMP:20250916T180538Z
CREATED:20250916T180538Z
LAST-MODIFIED:20250916T180538Z
UID:49381-1765890000-1765987200@staging.nahro.org
SUMMARY:HCV Portability
DESCRIPTION:Description:\nPortability in the HCV program refers to the process through which a family can transfer or port\, their rental subsidy to another housing agency. In this class\, we will delve into the nuances of portability and the roles the initial\, receiving and family play in this process. We will review the various requirements and best practices to ensure a smooth transition between agencies\, ensure correct billing\, absorbing and more! \nObjectives:\nAfter completing this training\, participants will be able to:\n-Locate the HUD guidance and regulations on portability.\n-Determine who is eligible for portability and the grounds for denial.\n-Understand roles\, required actions and deadlines of receiving and initial housing authorities and the participant family in the portability process.\n-Familiarize yourself with the extension policies in housing programs.\n-Navigate portability intricacies in diverse housing programs.\n-Learn billing processes and absorption intricacies.\n-Outline responsibilities and documentation\, emphasizing Form 52665.\n-Explore special programs like HCV homeownership\, FSS\, VASH\, etc.\n-Comprehend briefing policies and the effect if administrative plan differences on the families assistance through portability.\n-How portability affects the agency SEMAP and Special Programs including FSS and Homeownership.\n-Demonstrate proficiency in housing agency transactions (PIC Codes).\n-Navigate portability challenges and address denials adeptly.\n-Resolve billing issues with other housing agencies.\n-Understand how administrative fees are determined.
URL:https://staging.nahro.org/event/hcv-portability-11/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251209T133000
DTEND;TZID=America/New_York:20251209T150000
DTSTAMP:20250916T180346Z
CREATED:20250916T180346Z
LAST-MODIFIED:20250916T180346Z
UID:49379-1765287000-1765292400@staging.nahro.org
SUMMARY:Driving Impact: The Board's Role in Executive Director Performance Success
DESCRIPTION:Description:\nA high-performing Executive Director is essential to advancing your organization’s mission\, and the board plays a critical role in that success. In this 90-minute interactive course\, board members will gain practical tools and proven frameworks to lead fair\, constructive\, and mission-aligned performance evaluations for Executive Directors (EDs). Participants will explore how to anchor assessments in strategic goals\, apply consistent evaluation processes\, and use data-driven insights to support leadership accountability and development. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Understand the board’s governance role in ED performance management.\n-Use a structured evaluation process tied to strategic outcomes.\n-Ability to apply tools like dashboards\, stakeholder feedback collection\, and evaluation templates.\n-Conduct fair and evidence-based performance reviews.\n-Understand the importance of using a job description and/or performance agreement to anchor evaluations.
URL:https://staging.nahro.org/event/driving-impact-the-boards-role-in-executive-director-performance-success-2/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251202T130000
DTEND;TZID=America/New_York:20251211T160000
DTSTAMP:20250916T180115Z
CREATED:20250916T180115Z
LAST-MODIFIED:20250916T180115Z
UID:49377-1764680400-1765468800@staging.nahro.org
SUMMARY:HCV Essentials
DESCRIPTION:Description:\nHCV Essentials is an introductory course designed to give participants a comprehensive understanding of the Housing Choice Voucher (HCV) program. This training equips attendees with the foundational knowledge needed to effectively administer the program and support its mission of assisting low-income families. Participants will explore key topics including program structure\, applicant eligibility\, income and asset verification\, rent calculation\, voucher issuance\, and continued occupancy. \nThe training includes updated definitions and income inclusions/exclusions permitted under HUD’s current HOTMA guidance. Participants will learn how to process cases using today’s requirements\, with a brief overview of future HOTMA changes to reduce surprises down the line. \nThrough hands-on exercises and real-world case studies\, participants will build practical skills in calculating annual and adjusted income\, determining rent\, applying utility allowances\, and completing total tenant payment (TTP) calculations. HCV Essentials prepares participants for certification and equips them with the skills to confidently administer the HCV program whether they’re new to the field or strengthening their foundation. \nPlease note: This course focuses on current processing requirements and does not include training on HOTMA income or asset calculation procedures. For detailed training on HOTMA changes\, including asset limits and income calculations please see our HOTMA In-Depth course. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Define the purpose and primary goals of the Housing Choice Voucher program.\n-Recognize key stakeholders and locate resources to remain informed on evolving regulations.\n-Explore effective methods for managing applications\, organizing waiting lists and determining initial eligibility.\n-Maneuver the voucher issuance and leasing process\, including income and rent calculations.\n-Conduct accurate annual and interim reexaminations to ensure households maintain eligibility and compliance.\n-Manage program compliance\, including processes for terminations\, informal hearing\, and adherence to regulatory requirements.
URL:https://staging.nahro.org/event/hcv-essentials-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251202T130000
DTEND;TZID=America/New_York:20251211T160000
DTSTAMP:20250916T174854Z
CREATED:20250916T174854Z
LAST-MODIFIED:20250916T174854Z
UID:49375-1764680400-1765468800@staging.nahro.org
SUMMARY:Public Housing Manager
DESCRIPTION:Description:\nThe role of the Public Housing Manager (PHM) is complex and challenging.  The asset management model added new levels of responsibility and accountability for asset and property managers.   \nWhether you’re a new or experienced property/asset manager\, you’ll leave with a strong foundation for your asset and public housing management.  Topics include asset management and preservation\, occupancy\, operations\, property finances\, Public Housing Assessment System (PHAS)\, and resident relations. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Recognize the primary roles and responsibilities of today’s PHM\n-Identify requirements and options for structuring your team\, maximizing revenue\, monitoring your budget and improving day to day operations\n-Discover strategies to improve your PHAS scores by understanding PHAS indicators and scoring criteria\n-Manage key occupancy functions including screening\, marketing\, lease enforcement\, maintenance\, rent collections\, eligibility and resident relations\n-Identify ongoing and preventative maintenance issues and actively work to preserve your assets while also improving your PHAS scores\n-Effectively supervise and manage their employees
URL:https://staging.nahro.org/event/public-housing-manager-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251202T130000
DTEND;TZID=America/New_York:20251204T160000
DTSTAMP:20250916T174530Z
CREATED:20250916T174530Z
LAST-MODIFIED:20250916T174530Z
UID:49373-1764680400-1764864000@staging.nahro.org
SUMMARY:Family Self-Sufficiency
DESCRIPTION:Description:\nThe Family Self Sufficiency (FSS) program is an amazing program designed to enable PHA participants to achieve economic independence by leveraging public and private resources.  \nIn this training we will view the program from all perspectives starting from the regulations that are the foundation of the program and the Action Plan\, which provides the administrative framework for the program. We will explore the program through the lens of a case manager who runs the program\, delving into the role of the program partners\, the supports from the PHA/Agency\, the Program Coordinating Committee\, accounting and the community.   \nWe’ll work on our motivational interviewing skills and explore goal setting techniques to   \nBuild your interviewing skills and completing the Individual Training and Services Plan (ITSP)\, calculating escrow\, evaluating your programs success and understanding reporting requirements.   \nYou will also acquire the skills and knowledge needed to develop and support a compliant\, successful and innovative FSS program. This training is compliant and updated to the recent FSS Final Rule and potential HOTMA impacts. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Implement best practices in case management techniques\, including identifying individual participant needs\, goal setting and determining when to create the Individual Training and Service Plan (ITSP)\n-Understand and execute the Contract of Participation\n-Assess your FSS Program Action Plan and its required elements\n-Learn different marketing techniques and strategies to encourage FSS family participation.\n-Identify strategies to design and develop an FSS program to meet the needs of your participants\n-Correctly execute the FSS Contract of participation and accurately calculate escrow credits\n-Understand and apply the requirements for graduation and Portability rules\n-Importance of program supports and their role: Program Coordinating Committee\, accounting and the community\n-Understand the requirements of HCV Homeownership and the potential connection to the FSS Program.\n-Obtain a basic understanding of rent calculation\n-Accurately execute FSS Contract of Participation.\n-Implement program reporting requirements\n-Evaluate your programs success
URL:https://staging.nahro.org/event/family-self-sufficiency-7/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251201T130000
DTEND;TZID=America/New_York:20251205T160000
DTSTAMP:20250916T174317Z
CREATED:20250916T174317Z
LAST-MODIFIED:20250916T174317Z
UID:49371-1764594000-1764950400@staging.nahro.org
SUMMARY:Procurement and Contract Management
DESCRIPTION:Description:\nMaintaining a procurement program that complies state law and federal regulations can be challenging. It requires an understanding of the regulations\, laws and agency policies as well how to manage contracts awarded by the agency. This training will cover procurement standards\, methods of procurement\, HUD required regulatory documents\, types of contracts\, roles and responsibilities of the contracting officer\, procurements that require HUD approval\, documenting procurement actions\, price and cost analysis\, Section 3 as well as doing business with MBE\, WBE\, and Resident Owned Businesses. Procurement and contracts can be high-risk areas for your agency. This training will help you ensure your procurement efforts and contracts are effective\, competitive and compliant. \nObjectives:\n-Apply basic procurement requirements to administer a compliant program\n-Conduct fair and competitive procurements\n-Effectively plan for your agency’s procurement and contract needs\n-Understand and comply with Section 3 requirements\n-Identify best practices for documentation and contract filing systems\n-Effectively administer your contracts to ensure your agency maximizes its dollars and resources\n-Provide Tips on How to Ensure Quality Work\n-Provide Tips on How to Timely and Effectively Expend Funds\n-Provide Tips on How to Prepare Plans and Specs That Meet the Needs of the PHA\n-Provide Tips of How to Effectively Manage Contracts\n-Create an Opportunities to Network
URL:https://staging.nahro.org/event/procurement-and-contract-management-9/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251117T130000
DTEND;TZID=America/New_York:20251120T160000
DTSTAMP:20250916T173856Z
CREATED:20250916T173856Z
LAST-MODIFIED:20250916T173856Z
UID:49367-1763384400-1763654400@staging.nahro.org
SUMMARY:How to Effectively Manage Your Maintenance Program
DESCRIPTION:Description:\nAre you responsible for maintaining and preserving affordable housing or managing a maintenance program? Do you manage maintenance staff\, inspections\, work orders\, inventory or more? If so\, this training is for you.  \nRegardless of housing type\, managing staff\, budgets and outcomes is a challenging job.  We want to help you successfully manage your maintenance program and meet your agency’s expectations.  This training is not specific to any housing program\, or funding source\, instead focusing on key areas and strategies for efficient and effective maintenance operations.  \nProactively\, effectively\, and efficiently managing your maintenance program is key to preserving housing assets\, ensuring compliance\, and meeting your organization’s strategic goals\, regardless of program or subsidy type.   \nThis training will provide Maintenance Supervisors\, Property Managers\, Lead Maintenance Technicians and other key staff with the essential knowledge and skills to identify property goals and needs\, ensure preventative maintenance is performed\, manage day-to-day operations\, supervise and train employees\, and create and implement effective maintenance and emergency plans.   \nIf you manage a maintenance program for Public Housing or a mix of Public Housing and other housing programs\, we recommend you register for the ”Managing Public Housing Maintenance” training\, which will include everything covered in this training along with Public Housing specific information. \nObjectives:\nAfter completing this training\, you’ll be able to:\n-Assess your real estate portfolio\, plan for asset replacement and develop a budget and strategies to meet owner goals\n-Develop property level maintenance plans and key performance indicators\n-Identify primary roles and responsibilities of maintenance supervisors and managers\n-Identify the skills necessary for effective maintenance program management\n-Recognize and apply strategies for effective employee supervision\n-Identify and prioritize key maintenance functions and recognize their impact on asset preservation\n-Demonstrate the ability to assess and prioritize property needs; to develop a plan\, with SMART (specific\, measurable\, achievable\, realistic\, timeframe) goals to effectively manage and maintain high quality housing assets
URL:https://staging.nahro.org/event/how-to-effectively-manage-your-maintenance-program-6/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251117T130000
DTEND;TZID=America/New_York:20251119T160000
DTSTAMP:20250916T174038Z
CREATED:20250916T174038Z
LAST-MODIFIED:20250916T174038Z
UID:49369-1763384400-1763568000@staging.nahro.org
SUMMARY:Nuts and Bolts of Service Coordination
DESCRIPTION:Description:\nThere are many training courses that focus on regulations\, policies\, and procedures. What has been missing (and what is often asked for) is a “how to” training with opportunities for skill building and here it is! To bridge this gap\, this course has been designed by and for service coordinators including FSS\, ROSS\, Continuum of Care and other service coordination programs to fill this need.   \nWe know the skill sets required to build case management or coaching relationships with our program participants are divergently different than those required of other housing authority staff. In this course you will learn case management essentials\, the art of developing community resources and collaborations as well as how to utilize client centered communication techniques in developing a successful relationship with your clients. This will be an interactive training. Be ready to “roll up your sleeves” and “get your hands dirty”. Learn and apply new skills and techniques to manage your service coordination program. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Be “People Focused/Client Centered”\n-Define Self Sufficiency utilizing global and local perspectives\n-Quantify individual requirements to become Self Sufficient and/or “age in place”\n-Identify your role and limitations in the case management/coaching process\n-Know when to call in the experts and how to find them\n-Assess participants’ needs and strengths utilizing Motivational and Strengths Based Interviewing techniques\n-Identify Executive Functioning skill levels of their clients and develop strategies to increase underutilized skills while encouraging use of high functioning skills on obtaining goals\n-Turn client assessments into clear concise goals and measurable activities\, as well as monitor and manage goals\n-Identify and coordinate resources and referrals\n-Know when the contract is completed
URL:https://staging.nahro.org/event/nuts-and-bolts-of-service-coordination-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251112T130000
DTEND;TZID=America/New_York:20251113T160000
DTSTAMP:20250916T173633Z
CREATED:20250916T173633Z
LAST-MODIFIED:20250916T173633Z
UID:49365-1762952400-1763049600@staging.nahro.org
SUMMARY:HCV Portability
DESCRIPTION:Description:\nPortability in the HCV program refers to the process through which a family can transfer or port\, their rental subsidy to another housing agency. In this class\, we will delve into the nuances of portability and the roles the initial\, receiving and family play in this process. We will review the various requirements and best practices to ensure a smooth transition between agencies\, ensure correct billing\, absorbing and more! \nObjectives:\nAfter completing this training\, participants will be able to:\n-Locate the HUD guidance and regulations on portability.\n-Determine who is eligible for portability and the grounds for denial.\n-Understand roles\, required actions and deadlines of receiving and initial housing authorities and the participant family in the portability process.\n-Familiarize yourself with the extension policies in housing programs.\n-Navigate portability intricacies in diverse housing programs.\n-Learn billing processes and absorption intricacies.\n-Outline responsibilities and documentation\, emphasizing Form 52665.\n-Explore special programs like HCV homeownership\, FSS\, VASH\, etc.\n-Comprehend briefing policies and the effect if administrative plan differences on the families assistance through portability.\n-How portability affects the agency SEMAP and Special Programs including FSS and Homeownership.\n-Demonstrate proficiency in housing agency transactions (PIC Codes).\n-Navigate portability challenges and address denials adeptly.\n-Resolve billing issues with other housing agencies.\n-Understand how administrative fees are determined.
URL:https://staging.nahro.org/event/hcv-portability-10/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251106T133000
DTEND;TZID=America/New_York:20251106T140000
DTSTAMP:20241220T192213Z
CREATED:20241220T192213Z
LAST-MODIFIED:20241220T192213Z
UID:45399-1762435800-1762437600@staging.nahro.org
SUMMARY:Housing Update from Washington
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-39/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251105T130000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20250916T173258Z
CREATED:20250916T173258Z
LAST-MODIFIED:20250916T173258Z
UID:49363-1762347600-1762444800@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Description:\nCustomer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! \nObjectives:\nAfter completing this training\, participants will be able to:\n-Recognize elements of communication and how behavior styles impact effective customer service\n-Leverage customer service and satisfaction to improve the fiscal and overall health of your organization\n-Improve skills and competencies related to providing excellent customer service\n-Identify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \n-Identify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-8/
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251104T130000
DTEND;TZID=America/New_York:20251105T160000
DTSTAMP:20250916T173119Z
CREATED:20250916T173119Z
LAST-MODIFIED:20250916T173119Z
UID:49361-1762261200-1762358400@staging.nahro.org
SUMMARY:HOTMA: Policy Impact and Analysis Workshop
DESCRIPTION:Description:\nThis session is designed for housing agency staff who are responsible for developing\, updating\, and implementing program policies. It provides a high-level overview of the Housing Opportunity Through Modernization Act (HOTMA) as a whole\, with a focus on understanding the regulatory changes and making informed decisions about agency policies.   \nWhile the content is primarily centered on the Housing Choice Voucher (HCV) program\, the principles and decision-making frameworks discussed are broadly applicable across other housing programs such as Public Housing and Project Based Voucher (PBV).   \nParticipants will review sample HOTMA-compliance policies and work through real-world scenarios to learn how to interpret the new regulations and apply them thoughtfully within their agency’s operations. The training will help agencies distinguish which HOTMA provisions are mandatory\, which are optional\, and which are still awaiting further HUD guidance.   \nThe session will prepare agencies to take immediate action where possible while also positioning themselves to adapt as additional guidance becomes available. Attendees will leave with a clear roadmap for aligning agency policies with HOTMA requirements and maintaining ongoing compliance. \nObjectives:\nAfter completing this course\, participants will be able to:\n-Identify and understand the key components and regulatory requirements of HOTMA.\n-Evaluate current agency policies to determine where updates\, amendments\, or new policies are required under HOTMA.\n-Distinguish between mandatory provisions and discretionary policy choices and assess the potential impacts of each on program operations and compliance.\n-Ensure agency alignment with HOTMA compliance requirements\, including documentation\, implementation timelines\, and HUD expectations.\n-Develop and revise internal policy documents\, such as the Administrative Plan or ACOP\, to implement HOTMA changes and maintain compliance with HUD regulations.
URL:https://staging.nahro.org/event/hotma-policy-impact-and-analysis-workshop-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251103T130000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20250916T172904Z
CREATED:20250916T172904Z
LAST-MODIFIED:20250916T172904Z
UID:49359-1762174800-1762444800@staging.nahro.org
SUMMARY:Fair Housing
DESCRIPTION:Description:\nThis training focuses on Fair Housing laws and regulations for Assisted Housing Programs\, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes\, program specific requirements\, best practices\, complaints and resolutions\, ADA/504 standards\, and reasonable accommodation requests\, and how to process them. We will review and discuss the impacts of the Violence Against Women Act (VAWA)\, the newest protected classes\, Limited English Proficiency (LEP)\, and other federal provisions\, as well as how to avoid and/or address Fair Housing violations\, voluntary compliance agreements\, and special conditions that may be required by HUD or DOJ. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Understand Fair Housing laws and regulations that affect affordable housing programs\n-Create and maintain processes\, policies\, and procedures to ensure compliance  \n-Identify and eliminate barriers to promote Fair Housing within the ever-changing regulatory environment \n-Anticipate and avoid complaints and compliance issues
URL:https://staging.nahro.org/event/fair-housing-11/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251029T130000
DTEND;TZID=America/New_York:20251030T160000
DTSTAMP:20250916T172602Z
CREATED:20250916T172602Z
LAST-MODIFIED:20250916T172602Z
UID:49357-1761742800-1761840000@staging.nahro.org
SUMMARY:FSS: A Holistic Approach to Client Engagement
DESCRIPTION:Description:\nThis training will encompass client assessment\, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in the Individual Training and Services Plan. We will discuss strategies to effectively engaging with participants through active listening exercises\, skills and learning.   \nWe will focus on building staff skills through education\, developing techniques to apply motivational interviewing and trauma informed care. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Know the regulations and goals of the FSS program\n-Effectively recruit participants\n-Develop techniques to effectively assess clients\n-Identify client barriers and match with appropriate resources\n-Apply motivational interviewing techniques\n-Learn the different goal setting strategies\n-Support clients in setting holistic goals\n-Be able to build successful client relationships\n-Effectively case manage and apply the principles of Trauma Informed care
URL:https://staging.nahro.org/event/fss-a-holistic-approach-to-client-engagement-9/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251027T130000
DTEND;TZID=America/New_York:20251030T160000
DTSTAMP:20250916T172248Z
CREATED:20250916T172248Z
LAST-MODIFIED:20250916T172248Z
UID:49355-1761570000-1761840000@staging.nahro.org
SUMMARY:PHA Operations for Executive Leaders
DESCRIPTION:Description:\nAre you new to affordable housing or looking to build the technical skills you need to lead your agency?  \nLeading a housing agency is a challenging and rewarding job but if you’re new to the industry\, changing agencies or promoting from program management\, this class will help you get up to speed so much quicker!   \nThis course will assist executive leaders to understand fundamental agency operations\, decisions and systems. You will leave this class knowing how to locate key HUD forms and important dates\, as well as the basics of HUD systems\, budgets\, subsidies\, agency plans\, applications\, waiting lists\, human resources and the impacts of key decisions you’ll be making in your new role. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Locate key HUD forms\, documents and due dates\n-Determine best practices for budget development and presentation and prepare for agency audits\n-Recognize the connections between the Capital Fund Program and the agency planning process\n-Understand and ensure appropriate employee access to key HUD systems\n-Recognize key agency operational plans\, policies and their impacts on your programs\n-Understand key human resources functions and recognize their importance on organizational success
URL:https://staging.nahro.org/event/pha-operations-for-executive-leaders-2/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251023T133000
DTEND;TZID=America/New_York:20251023T140000
DTSTAMP:20251020T171845Z
CREATED:20241220T192134Z
LAST-MODIFIED:20251020T171845Z
UID:45397-1761226200-1761228000@staging.nahro.org
SUMMARY:Housing Update from Washington | CANCELLED
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-38/
LOCATION:Virtual
CATEGORIES:Policy Webinars
END:VEVENT
END:VCALENDAR