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X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
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DTSTART;TZID=America/New_York:20250416T130000
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DTSTAMP:20250127T212704Z
CREATED:20250127T183549Z
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UID:45989-1744808400-1744905600@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss!  \nAfter completing this training\, participants will be able to:   \n\nRecognize elements of communication and how behavior styles impact effective customer service \nLeverage customer service and satisfaction to improve the  fiscal and overall health of your organization\nImprove skills and competencies related to providing excellent customer service\nIdentify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \nIdentify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-6/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
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