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X-WR-CALNAME:The National Association of Housing and Redevelopment Officials (NAHRO)
X-ORIGINAL-URL:https://staging.nahro.org
X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251103T130000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20250916T172904Z
CREATED:20250916T172904Z
LAST-MODIFIED:20250916T172904Z
UID:49359-1762174800-1762444800@staging.nahro.org
SUMMARY:Fair Housing
DESCRIPTION:Description:\nThis training focuses on Fair Housing laws and regulations for Assisted Housing Programs\, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes\, program specific requirements\, best practices\, complaints and resolutions\, ADA/504 standards\, and reasonable accommodation requests\, and how to process them. We will review and discuss the impacts of the Violence Against Women Act (VAWA)\, the newest protected classes\, Limited English Proficiency (LEP)\, and other federal provisions\, as well as how to avoid and/or address Fair Housing violations\, voluntary compliance agreements\, and special conditions that may be required by HUD or DOJ. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Understand Fair Housing laws and regulations that affect affordable housing programs\n-Create and maintain processes\, policies\, and procedures to ensure compliance  \n-Identify and eliminate barriers to promote Fair Housing within the ever-changing regulatory environment \n-Anticipate and avoid complaints and compliance issues
URL:https://staging.nahro.org/event/fair-housing-11/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251104T130000
DTEND;TZID=America/New_York:20251105T160000
DTSTAMP:20250916T173119Z
CREATED:20250916T173119Z
LAST-MODIFIED:20250916T173119Z
UID:49361-1762261200-1762358400@staging.nahro.org
SUMMARY:HOTMA: Policy Impact and Analysis Workshop
DESCRIPTION:Description:\nThis session is designed for housing agency staff who are responsible for developing\, updating\, and implementing program policies. It provides a high-level overview of the Housing Opportunity Through Modernization Act (HOTMA) as a whole\, with a focus on understanding the regulatory changes and making informed decisions about agency policies.   \nWhile the content is primarily centered on the Housing Choice Voucher (HCV) program\, the principles and decision-making frameworks discussed are broadly applicable across other housing programs such as Public Housing and Project Based Voucher (PBV).   \nParticipants will review sample HOTMA-compliance policies and work through real-world scenarios to learn how to interpret the new regulations and apply them thoughtfully within their agency’s operations. The training will help agencies distinguish which HOTMA provisions are mandatory\, which are optional\, and which are still awaiting further HUD guidance.   \nThe session will prepare agencies to take immediate action where possible while also positioning themselves to adapt as additional guidance becomes available. Attendees will leave with a clear roadmap for aligning agency policies with HOTMA requirements and maintaining ongoing compliance. \nObjectives:\nAfter completing this course\, participants will be able to:\n-Identify and understand the key components and regulatory requirements of HOTMA.\n-Evaluate current agency policies to determine where updates\, amendments\, or new policies are required under HOTMA.\n-Distinguish between mandatory provisions and discretionary policy choices and assess the potential impacts of each on program operations and compliance.\n-Ensure agency alignment with HOTMA compliance requirements\, including documentation\, implementation timelines\, and HUD expectations.\n-Develop and revise internal policy documents\, such as the Administrative Plan or ACOP\, to implement HOTMA changes and maintain compliance with HUD regulations.
URL:https://staging.nahro.org/event/hotma-policy-impact-and-analysis-workshop-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251105T130000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20250916T173258Z
CREATED:20250916T173258Z
LAST-MODIFIED:20250916T173258Z
UID:49363-1762347600-1762444800@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Description:\nCustomer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! \nObjectives:\nAfter completing this training\, participants will be able to:\n-Recognize elements of communication and how behavior styles impact effective customer service\n-Leverage customer service and satisfaction to improve the fiscal and overall health of your organization\n-Improve skills and competencies related to providing excellent customer service\n-Identify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \n-Identify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-8/
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251112T130000
DTEND;TZID=America/New_York:20251113T160000
DTSTAMP:20250916T173633Z
CREATED:20250916T173633Z
LAST-MODIFIED:20250916T173633Z
UID:49365-1762952400-1763049600@staging.nahro.org
SUMMARY:HCV Portability
DESCRIPTION:Description:\nPortability in the HCV program refers to the process through which a family can transfer or port\, their rental subsidy to another housing agency. In this class\, we will delve into the nuances of portability and the roles the initial\, receiving and family play in this process. We will review the various requirements and best practices to ensure a smooth transition between agencies\, ensure correct billing\, absorbing and more! \nObjectives:\nAfter completing this training\, participants will be able to:\n-Locate the HUD guidance and regulations on portability.\n-Determine who is eligible for portability and the grounds for denial.\n-Understand roles\, required actions and deadlines of receiving and initial housing authorities and the participant family in the portability process.\n-Familiarize yourself with the extension policies in housing programs.\n-Navigate portability intricacies in diverse housing programs.\n-Learn billing processes and absorption intricacies.\n-Outline responsibilities and documentation\, emphasizing Form 52665.\n-Explore special programs like HCV homeownership\, FSS\, VASH\, etc.\n-Comprehend briefing policies and the effect if administrative plan differences on the families assistance through portability.\n-How portability affects the agency SEMAP and Special Programs including FSS and Homeownership.\n-Demonstrate proficiency in housing agency transactions (PIC Codes).\n-Navigate portability challenges and address denials adeptly.\n-Resolve billing issues with other housing agencies.\n-Understand how administrative fees are determined.
URL:https://staging.nahro.org/event/hcv-portability-10/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251117T130000
DTEND;TZID=America/New_York:20251119T160000
DTSTAMP:20250916T174038Z
CREATED:20250916T174038Z
LAST-MODIFIED:20250916T174038Z
UID:49369-1763384400-1763568000@staging.nahro.org
SUMMARY:Nuts and Bolts of Service Coordination
DESCRIPTION:Description:\nThere are many training courses that focus on regulations\, policies\, and procedures. What has been missing (and what is often asked for) is a “how to” training with opportunities for skill building and here it is! To bridge this gap\, this course has been designed by and for service coordinators including FSS\, ROSS\, Continuum of Care and other service coordination programs to fill this need.   \nWe know the skill sets required to build case management or coaching relationships with our program participants are divergently different than those required of other housing authority staff. In this course you will learn case management essentials\, the art of developing community resources and collaborations as well as how to utilize client centered communication techniques in developing a successful relationship with your clients. This will be an interactive training. Be ready to “roll up your sleeves” and “get your hands dirty”. Learn and apply new skills and techniques to manage your service coordination program. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Be “People Focused/Client Centered”\n-Define Self Sufficiency utilizing global and local perspectives\n-Quantify individual requirements to become Self Sufficient and/or “age in place”\n-Identify your role and limitations in the case management/coaching process\n-Know when to call in the experts and how to find them\n-Assess participants’ needs and strengths utilizing Motivational and Strengths Based Interviewing techniques\n-Identify Executive Functioning skill levels of their clients and develop strategies to increase underutilized skills while encouraging use of high functioning skills on obtaining goals\n-Turn client assessments into clear concise goals and measurable activities\, as well as monitor and manage goals\n-Identify and coordinate resources and referrals\n-Know when the contract is completed
URL:https://staging.nahro.org/event/nuts-and-bolts-of-service-coordination-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251117T130000
DTEND;TZID=America/New_York:20251120T160000
DTSTAMP:20250916T173856Z
CREATED:20250916T173856Z
LAST-MODIFIED:20250916T173856Z
UID:49367-1763384400-1763654400@staging.nahro.org
SUMMARY:How to Effectively Manage Your Maintenance Program
DESCRIPTION:Description:\nAre you responsible for maintaining and preserving affordable housing or managing a maintenance program? Do you manage maintenance staff\, inspections\, work orders\, inventory or more? If so\, this training is for you.  \nRegardless of housing type\, managing staff\, budgets and outcomes is a challenging job.  We want to help you successfully manage your maintenance program and meet your agency’s expectations.  This training is not specific to any housing program\, or funding source\, instead focusing on key areas and strategies for efficient and effective maintenance operations.  \nProactively\, effectively\, and efficiently managing your maintenance program is key to preserving housing assets\, ensuring compliance\, and meeting your organization’s strategic goals\, regardless of program or subsidy type.   \nThis training will provide Maintenance Supervisors\, Property Managers\, Lead Maintenance Technicians and other key staff with the essential knowledge and skills to identify property goals and needs\, ensure preventative maintenance is performed\, manage day-to-day operations\, supervise and train employees\, and create and implement effective maintenance and emergency plans.   \nIf you manage a maintenance program for Public Housing or a mix of Public Housing and other housing programs\, we recommend you register for the ”Managing Public Housing Maintenance” training\, which will include everything covered in this training along with Public Housing specific information. \nObjectives:\nAfter completing this training\, you’ll be able to:\n-Assess your real estate portfolio\, plan for asset replacement and develop a budget and strategies to meet owner goals\n-Develop property level maintenance plans and key performance indicators\n-Identify primary roles and responsibilities of maintenance supervisors and managers\n-Identify the skills necessary for effective maintenance program management\n-Recognize and apply strategies for effective employee supervision\n-Identify and prioritize key maintenance functions and recognize their impact on asset preservation\n-Demonstrate the ability to assess and prioritize property needs; to develop a plan\, with SMART (specific\, measurable\, achievable\, realistic\, timeframe) goals to effectively manage and maintain high quality housing assets
URL:https://staging.nahro.org/event/how-to-effectively-manage-your-maintenance-program-6/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
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