BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//The National Association of Housing and Redevelopment Officials (NAHRO) - ECPv6.17.5.1//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://staging.nahro.org
X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/Los_Angeles
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20240310T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20241103T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20250309T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20251102T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20260308T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20261101T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250401T130000
DTEND;TZID=America/New_York:20250403T160000
DTSTAMP:20250127T212326Z
CREATED:20250127T183103Z
LAST-MODIFIED:20250127T212326Z
UID:45984-1743512400-1743696000@staging.nahro.org
SUMMARY:The Definitive Guide for New Executive Directors
DESCRIPTION:Being new to an agency is daunting. Join us for a training specifically designed to support new executive leaders in housing agencies and for those who have recently transitioned into the executive director or chief executive officer role. \n\n\nParticipants will focus on the role\, responsibilities\, daily operational supervision\, training programs\, and requirements of a new executive leader. This course focuses on the paradigms and strategies critical to successful management and leadership of today’s housing agencies. \nBy the end of this training\, participants will be able to: \n\nRecognize the shift from bureaucracy to business in housing agencies\nRecall common housing programs and requirements for operation\nDescribe the role and relationships of the Board and the Executive Director\nDetect and avoid ethical dilemmas and conflicts of interests and learn how to promote ethical work cultures\nUnderstand and utilize key federal resources\, programs and assessment systems that are critical to agency operations\nReview and discuss financial health\, financial reports\, budgeting and auditing principles\nIdentify strategies\, training\, and resources to support the Executive Director in their new role
URL:https://staging.nahro.org/event/the-definitive-guide-for-new-executive-directors-6/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250407T130000
DTEND;TZID=America/New_York:20250410T160000
DTSTAMP:20250127T185052Z
CREATED:20250127T183429Z
LAST-MODIFIED:20250127T185052Z
UID:45986-1744030800-1744300800@staging.nahro.org
SUMMARY:Executive Management and Leadership
DESCRIPTION:Executive management and senior leadership positions in organizations can be extremely complex and challenging. Creating a balance between “the work” and “the people” is key to creating a productive and satisfying organizational culture. Together we will explore the impacts of hiring\, accountability\, workplace culture\, policies\, training\, continuous improvement\, supervision\, coaching\, and leadership. Successful executives and managers recognize the need to consistently learn and grow to continually improve their organization’s results. This course contains a capstone activity – a WorkPlan that you will work on throughout the training. Your WorkPlan will allow you to apply the concepts\, principles\, strategies\, and theories you’ve have learned. Completion of the WorkPlan is a requirement to receive credit for the course. This course is an excellent way to prepare for the Certified Management Executive (CME) assessment examination. \nAfter completing this training\, participants will be able to: \n\nUnderstand the relationship and differences between supervising\, managing\, and leading\, as well as identifying when each is most effective and necessary\nDiscuss and apply a variety of models\, tools\, strategies\, and techniques to enhance leadership skills and build leadership competencies\nDifferentiate the roles of the Executive Director\, senior management\, and the Board when developing the agency’s mission\, vision\, values\, strategic goals\, and ethical norms\nImprove and create paradigms using a proven strategic planning model to significantly improve your organization’s ability to think strategically\, meet its goals\, and improve its operational systems and processes
URL:https://staging.nahro.org/event/executive-management-and-leadership-3/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250416T130000
DTEND;TZID=America/New_York:20250417T160000
DTSTAMP:20250127T212704Z
CREATED:20250127T183549Z
LAST-MODIFIED:20250127T212704Z
UID:45989-1744808400-1744905600@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss!  \nAfter completing this training\, participants will be able to:   \n\nRecognize elements of communication and how behavior styles impact effective customer service \nLeverage customer service and satisfaction to improve the  fiscal and overall health of your organization\nImprove skills and competencies related to providing excellent customer service\nIdentify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \nIdentify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-6/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250421T130000
DTEND;TZID=America/New_York:20250424T160000
DTSTAMP:20250127T185034Z
CREATED:20250127T184024Z
LAST-MODIFIED:20250127T185034Z
UID:45991-1745240400-1745510400@staging.nahro.org
SUMMARY:HOTMA: An In-Depth Review of Programmatic Changes
DESCRIPTION:The Housing Opportunity through Modernization Act (HOTMA) has made a myriad of changes to the Housing Choice Voucher Program and Public Housing.  \n\n\nThis class will view HOTMA from the lens of how it affects different program aspects from a micro and macro level. We will review the optional and required policy decisions PHA’s will need to make to be in compliance with HOTMA.  \n\n\nWe will provide scenarios on how HOTMA will be changing the way we calculate\, adjust and determine income and eligibility.  \n\n\nThis course focuses on the following 3 sections of HOTMA: \n\n\n\nSection 102 – Income Reviews\nSection 103 – Over-Income Tenants of Public Housing (in effect)\nSection 104 – Asset Limitations\n\n\nAfter completing this training\, participants will be able to: \n\n\n\nIdentify regulatory changes in eligibility and annual income for applicants and participant families\nUnderstand where the program has changed\nDetermine Administrative Plan/ACOP/Tenant Selection Plan Revisions to existing and new policies \nUpdate knowledge on what is considered income and what is excluded\nIdentify changes in allowances at initial\, new admission\, interim and annual re-examination\nOperationalize the phase-in and hardship clauses built within the changes to limit impacts on families\nObtain knowledge on when to process interim re-examinations and determine the effective dates.\nReview the various circumstance with the non-interim reexamination code should be utilized\nRefresh knowledge on the student rule\nPre-emptively celebrate the end of EID which is within 2 years of the final rule\nApply the asset limits to your program at new admission and re-examinations\nUnderstand and apply the updated Income Limits in Public Housing\nUphold the HCV/PH/Multi-family program and regulations to the highest standards\nUnderstand the impacts of HOTMA on their program\nApply the new HOTMA rules to their program\nProcess interim and annual re-examinations accurately\nMaintain program compliance
URL:https://staging.nahro.org/event/hotma-an-in-depth-review-of-programmatic-changes-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250429T130000
DTEND;TZID=America/New_York:20250501T160000
DTSTAMP:20250429T152504Z
CREATED:20250127T184419Z
LAST-MODIFIED:20250429T152504Z
UID:45996-1745931600-1746115200@staging.nahro.org
SUMMARY:Commissioners Guide to Monitoring & Oversight
DESCRIPTION:This class is perfect for you if you have completed NAHRO’s Commissioners’ Fundamentals or are looking for recertification opportunities. \nTake a deeper dive into the monitoring and oversight functions of housing agencies. You’ll enhance your understanding of agency programs\, policies\, and budgets\, while you learn more about ensuring your agency is on the right track and helping your agency achieve its mission and goals. \nThis course covers the importance of a commissioners’ involvement in strategic planning and the benefits this activity has in shaping the future of the agency and its ability to meet the unique needs of their community. \nJoin us to build your skills and comfort with all those acronyms and complex things going on in your agency. \nAfter completing this training\, participants will be able to: \n\nExplore key financial documents and information.\nSet a vision and strategies for agency success through strategic planning.\nIdentify the board’s role in policy development.\nDetermine key performance indicators for a variety of housing programs.
URL:https://staging.nahro.org/event/commissioners-guide-to-monitoring-oversight-3/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20250429T130000
DTEND;TZID=America/Los_Angeles:20250508T170000
DTSTAMP:20250429T152609Z
CREATED:20250127T184555Z
LAST-MODIFIED:20250429T152609Z
UID:45998-1745931600-1746723600@staging.nahro.org
SUMMARY:Public Housing Manager (PHM)
DESCRIPTION:The role of the Public Housing Manager (PHM) is complex and challenging.  The asset management model added new levels of responsibility and accountability for asset and property managers.  \n\n\nWhether you’re a new or experienced property/asset manager\, you’ll leave with a strong foundation for your asset and public housing management.  Topics include asset management and preservation\, occupancy\, operations\, property finances\, Public Housing Assessment System (PHAS)\, and resident relations. \n\nAfter completing this training\, participants will be able to:  \n\n\n\nRecognize the primary roles and responsibilities of today’s PHM\nIdentify requirements and options for structuring your team\, maximizing revenue\, monitoring your budget and improving day to day operations\nDiscover strategies to improve your PHAS scores by understanding PHAS indicators and scoring criteria\nManage key occupancy functions including screening\, marketing\, lease enforcement\, maintenance\, rent collections\, eligibility and resident relations\nIdentify ongoing and preventative maintenance issues and actively work to preserve your assets while also improving your PHAS scores\nEffectively supervise and manage their employees
URL:https://staging.nahro.org/event/public-housing-manager-phm-4/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
END:VEVENT
END:VCALENDAR