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X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
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UID:50324-1768309200-1769184000@staging.nahro.org
SUMMARY:HCV Essentials
DESCRIPTION:HCV Essentials is an introductory course designed to give participants a comprehensive understanding of the Housing Choice Voucher (HCV) program. This training equips attendees with the foundational knowledge needed to effectively administer the program and support its mission of assisting low-income families. Participants will explore key topics including program structure\, applicant eligibility\, income and asset verification\, rent calculation\, voucher issuance\, and continued occupancy. \nThe training includes updated definitions and income inclusions/exclusions permitted under HUD’s current HOTMA guidance. Participants will learn how to process cases using today’s requirements\, with a brief overview of future HOTMA changes to reduce surprises down the line. \nThrough hands-on exercises and real-world case studies\, participants will build practical skills in calculating annual and adjusted income\, determining rent\, applying utility allowances\, and completing total tenant payment (TTP) calculations. HCV Essentials prepares participants for certification and equips them with the skills to confidently administer the HCV program whether they’re new to the field or strengthening their foundation. \nPlease note: This course focuses on current processing requirements and does not include training on HOTMA income or asset calculation procedures. For detailed training on HOTMA changes\, including asset limits and income calculations please see our HOTMA In-Depth course.
URL:https://staging.nahro.org/event/hcv-essential/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
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DTSTART;TZID=America/New_York:20260121T010000
DTEND;TZID=America/New_York:20260122T160000
DTSTAMP:20251119T175705Z
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UID:50331-1768957200-1769097600@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service. \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! 
URL:https://staging.nahro.org/event/excellence-in-customer-service-9/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
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