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X-WR-CALDESC:Events for The National Association of Housing and Redevelopment Officials (NAHRO)
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DTSTART;TZID=America/New_York:20251103T130000
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UID:49359-1762174800-1762444800@staging.nahro.org
SUMMARY:Fair Housing
DESCRIPTION:Description:\nThis training focuses on Fair Housing laws and regulations for Assisted Housing Programs\, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes\, program specific requirements\, best practices\, complaints and resolutions\, ADA/504 standards\, and reasonable accommodation requests\, and how to process them. We will review and discuss the impacts of the Violence Against Women Act (VAWA)\, the newest protected classes\, Limited English Proficiency (LEP)\, and other federal provisions\, as well as how to avoid and/or address Fair Housing violations\, voluntary compliance agreements\, and special conditions that may be required by HUD or DOJ. \nObjectives:\nAfter completing this training\, participants will be able to:\n-Understand Fair Housing laws and regulations that affect affordable housing programs\n-Create and maintain processes\, policies\, and procedures to ensure compliance  \n-Identify and eliminate barriers to promote Fair Housing within the ever-changing regulatory environment \n-Anticipate and avoid complaints and compliance issues
URL:https://staging.nahro.org/event/fair-housing-11/
LOCATION:Virtual
CATEGORIES:Professional Development,Virtual Classroom
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DTSTART;TZID=America/New_York:20251105T130000
DTEND;TZID=America/New_York:20251106T160000
DTSTAMP:20250916T173258Z
CREATED:20250916T173258Z
LAST-MODIFIED:20250916T173258Z
UID:49363-1762347600-1762444800@staging.nahro.org
SUMMARY:Excellence in Customer Service
DESCRIPTION:Description:\nCustomer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients\, but also improves workplace morale\, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills and tools necessary to dramatically enhance how your organization provides customer service.  \nMany industries\, including affordable and low-income housing programs\, are transforming their vision\, mission\, and goals to include a renewed emphasis on improving and enhancing the customer experience. This is one training you do not want to miss! \nObjectives:\nAfter completing this training\, participants will be able to:\n-Recognize elements of communication and how behavior styles impact effective customer service\n-Leverage customer service and satisfaction to improve the fiscal and overall health of your organization\n-Improve skills and competencies related to providing excellent customer service\n-Identify the impact of workplace culture\, policies\, and strategic goals on customer service and satisfaction \n-Identify social media strategies to impact your organizations service and customer satisfaction
URL:https://staging.nahro.org/event/excellence-in-customer-service-8/
CATEGORIES:Professional Development,Virtual Classroom
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251106T133000
DTEND;TZID=America/New_York:20251106T140000
DTSTAMP:20241220T192213Z
CREATED:20241220T192213Z
LAST-MODIFIED:20241220T192213Z
UID:45399-1762435800-1762437600@staging.nahro.org
SUMMARY:Housing Update from Washington
DESCRIPTION:
URL:https://staging.nahro.org/event/housing-update-from-washington-39/
LOCATION:Virtual
CATEGORIES:Policy Webinars
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